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For Companies At a Glance
- Tasks: Handle customer enquiries, manage stock control, and support the Operations Manager.
- Company: Join a dynamic team at Responsive Personnel in Gloucester, focused on excellent service delivery.
- Benefits: Enjoy a competitive pay rate of £14.14ph with potential for permanent employment.
- Why this job: Be the face of the company, engage with diverse tasks, and make a real impact.
- Qualifications: Proficiency in Word, Excel, PowerPoint, and Outlook is essential; strong communication skills required.
- Other info: A car is needed for work purposes; flexibility to work at different locations may be required.
Overview
Responsive Personnel are looking for an Operation Administrator for our client based in Gloucester.
- Location: Gloucester (GL4)
- Pay rate: £14.14ph
- Hours: Monday – Friday (Apply online only)
- Terms: Temp to Perm – Immediate Start
Responsibilities
- Process customer enquiries, complaints and requests for service received via post, email, telephone or personal contact from the shareholders.
- Liaise with front line staff in the investigation of complaints and customer requests.
- Undertake stock control duties, including PPE and waste containers, and maintain records of the issuing of personal protective equipment.
- Work as the \\\’front of house\\\’ representative on reception, greeting visitors, addressing staff queries, receiving deliveries.
- Run system reports and prepare and process charging runs within scheduled timescales. Include the company internal and external charges (e.g. Sports pitch bookings) and provide accurate billing information to commissioners.
- Process and check monthly weighbridge data reports and resolve any anomalies, entering the data into the relevant database for statutory waste data flow returns.
- Process and recording of waste movements, maintaining records of the waste movements to ensure legal compliance.
- Provide the shareholders with accurate information to raise debtor invoices for recycling credits and income.
- Enter data into appropriate information technology systems and assist in the ongoing maintenance of the database.
- Communicate service delivery information to front line teams and the customer service teams of commissioning authorities, face to face, via email and calls.
- Assist in the HR meetings with the employees to take notes.
- Assist in the raising of purchase orders for goods and services from external suppliers.
- Provide administrative support to the company, including other Ubico offices, such as word processing, record keeping, personnel records, filing, archiving and the sorting of mail.
- Support the Operations & Transport Manager in the management of the local depot.
- Comply with all current systems and procedures in operation within the company.
- To provide assistance and support to Operations Assistant(s).
- To carry out any other duties that may be required commensurate with the general level of responsibility for the post.
Qualifications
- Word, Excel, PowerPoint and Outlook advance skills
- Communication verbal and written skills
Extras
- You will need use of a car for work purposes. There may be a requirement to work at other locations to meet the needs of the business.
Apply today with an updated CV
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Operations Administrator employer: Responsive Personnel
Contact Detail:
Responsive Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Administrator
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as Word, Excel, PowerPoint, and Outlook. Being able to demonstrate your proficiency in these applications during the interview can set you apart from other candidates.
✨Tip Number 2
Research the company and its operations thoroughly. Understanding their services, values, and recent developments will help you tailor your responses in interviews and show that you're genuinely interested in the role.
✨Tip Number 3
Prepare examples of how you've successfully handled customer enquiries or complaints in the past. This will showcase your problem-solving skills and ability to communicate effectively, which are crucial for the Operations Administrator role.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the role, which can help you during the interview process.
We think you need these skills to ace Operations Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the responsibilities of the Operations Administrator role. Focus on your administrative skills, customer service experience, and any familiarity with stock control or data management.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your ability to handle customer enquiries, your communication skills, and your proficiency in software like Word and Excel. Show enthusiasm for the role and the company.
Highlight Relevant Skills: In your application, emphasise your advanced skills in Word, Excel, PowerPoint, and Outlook. Provide examples of how you've used these tools in previous roles, especially in administrative tasks or data management.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an Operations Administrator.
How to prepare for a job interview at Responsive Personnel
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of an Operations Administrator. Familiarise yourself with tasks like processing customer enquiries, stock control duties, and data entry. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your IT Skills
Since the job requires advanced skills in Word, Excel, PowerPoint, and Outlook, be prepared to discuss your experience with these tools. You might even want to mention specific projects where you've used them effectively, as this will show your practical knowledge.
✨Prepare for Customer Interaction Scenarios
Given that the role involves liaising with customers and handling complaints, think of examples from your past experiences where you've successfully managed similar situations. This will highlight your communication skills and ability to resolve issues.
✨Demonstrate Teamwork and Support Skills
The position requires supporting various teams and assisting in HR meetings. Be ready to share examples of how you've worked collaboratively in previous roles and how you can contribute to a positive team environment.
