At a Glance
- Tasks: Lead food and beverage operations, ensuring exceptional customer experiences at events.
- Company: Dynamic leisure venue welcoming millions for skating and events.
- Benefits: Competitive salary, pension contributions, ongoing training, and career progression.
- Other info: Join a supportive team dedicated to delivering exceptional customer experiences.
- Why this job: Make a real impact in a fast-paced environment with diverse challenges.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 28350 - 34650 £ per year.
We are seeking an experienced, energetic and commercially minded Food & Beverage Manager to lead our catering operations and deliver exceptional customer experiences across all food and beverage outlets. This is a hands-on leadership role responsible for driving sales, managing costs, developing teams, and ensuring the successful delivery of food and beverage services during public skating sessions, ice hockey fixtures, corporate events, private functions and special events. During quieter trading periods and the off-season, the successful candidate will play a key role in supporting the wider Duty Management team with the overall operation of the site, helping to ensure a safe, efficient and customer-focused environment.
Key Responsibilities:
- Food & Beverage Operations
- Lead and manage all food and beverage operations, including cafés, kiosks, bars and event catering.
- Drive sales growth and profitability through effective commercial management.
- Monitor and control stock levels, wastage, purchasing and gross profit margins.
- Ensure consistently high standards of food quality, presentation and customer service.
- Manage staffing levels and labour costs in line with business demands.
- Recruit, train, coach and develop team members to maximise performance and engagement.
- Ensure full compliance with Food Safety, Health & Safety and licensing regulations.
- Event Delivery
- Plan, coordinate and deliver food and beverage operations for ice hockey games, competitions, birthday parties, corporate events and special functions.
- Work closely with event organisers and internal departments to ensure smooth event execution.
- Identify opportunities to maximise event revenue through tailored food and beverage offerings.
- Ensure adequate staffing, stock and preparation for all events.
- Site Operations Support
- Act as a member of the site's management team, supporting the overall operation of the facility.
- During off-season periods, provide operational support to the Duty Management team.
- Assist with daily site management, customer service, health and safety compliance and team supervision when required.
- Support the delivery of operational projects, promotions and venue initiatives.
- Help maintain our high standards of safety, presentation and customer experience across the entire site.
What We’re Looking For:
- Proven experience in a Food & Beverage Manager, Catering Manager or Hospitality Management role.
- Strong leadership, communication and team development skills.
- Experience delivering food and beverage services for events and functions.
- Sound commercial awareness with experience managing budgets and labour costs.
- Strong understanding of food safety legislation and operational compliance.
- Ability to work flexibly, including evenings, weekends and event days.
- A hands-on approach and willingness to support wider business operations when required.
- Personal Licence Holder and Food Safety Level 3 qualifications are advantageous but not essential.
What We Offer:
- Competitive salary.
- Pension contribution.
- Ongoing training and development opportunities.
- Opportunities for career progression.
- A dynamic and exciting leisure environment where no two days are the same.
About the company: Welcoming millions of visitors annually for public skating, learn-to-skate programmes, ice hockey, figure skating and special events. We are committed to delivering exceptional experiences for our customers and creating a positive, supportive workplace for our teams. If you are a passionate hospitality professional with strong leadership skills and a desire to make an impact within a fast-paced leisure business, we’d love to hear from you.
Locations
Food and Beverage Manager in Basingstoke, Hampshire employer: Responsive Personnel
Responsive Personnel is an excellent employer, offering a dynamic work environment in Somerset where you can grow your career as a CSCS Labourer. With a commitment to employee development through paid training and a 'Fast Track' career programme, we ensure that our team members are well-equipped for success. Join us for a rewarding hands-on role with competitive pay and the opportunity to be part of a growing company that values professionalism and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Manager in Basingstoke, Hampshire
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Responsive Personnel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Responsive Personnel
Don't be shy about reaching out to Responsive Personnel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food and Beverage Manager in Basingstoke, Hampshire
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Responsive Personnel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Responsive Personnel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
