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- Tasks: Support key projects and assist in delivering impactful programmes for community finance.
- Company: Join Responsible Finance, a leader in social impact and community development.
- Benefits: Competitive pay based on skills, inclusive workplace, and opportunities for growth.
- Why this job: Make a difference by increasing access to fair finance for communities in need.
- Qualifications: Experience in project support, strong communication skills, and a passion for social impact.
- Other info: Dynamic role with collaboration across various stakeholders and excellent career development potential.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Project Support Officer role at Responsible Finance. This range is provided by Responsible Finance. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Overview
Connecting purpose-led people and organisations to deliver social impact. This is a pivotal moment to join the CDFI sector, with growth in capacity building and member services across our network of community development finance institutions.
Role Purpose
Responsible Finance is the membership association for the UK's Community Development Finance Institutions (CDFIs). CDFIs are community lenders, committed to delivering positive social impact, and offer fair and affordable finance to businesses, social enterprises and to people unable to access it elsewhere. This role supports a Capacity Building programme for business-lending CDFIs and the wider member base. You will assist Programme Managers to deliver key projects within the Capacity Building programme and support the team to deliver outstanding service to CDFIs across personal, micro, business and social enterprise lending sectors. Some stakeholder interaction and high versatility are required. No prior knowledge about CDFIs is required if you have a keen interest to learn and a passion for increasing access to fair finance.
Purpose of the Role
The Project Support Officer will assist in the delivery of key projects and support the Programme Director and Programme Managers in ensuring the smooth running of a Programme Management Office (PMO) at Responsible Finance. You will help ensure timely and quality delivery of projects and programmes, produce timely information and reports, and support the smooth running of programme meetings and boards. You will also provide high-quality administrative support to the wider team and onboarding support for new CDFIs.
Key Responsibilities
- Support communications activity, including content for the member newsletter, events, and website updates.
- Assist on a bank referral pilot project, monitoring referrals and data entry with accuracy and timeliness.
- Contribute to delivery of work streams and grant monitoring to support capacity building.
- Support Programme Managers to monitor progress and maintain project documentation (plans, risk and issues registers).
- Facilitate project and programme meetings, including scheduling, documentation, and minute-taking.
- Assist with CRM data management and data analysis for impact reporting.
- Support the Programme Director and Programme Manager with reports for grant funders and Responsible Finance boards.
This is a varied role involving collaboration with members and external stakeholders. The job description is not exhaustive and may change in consultation with the post holder.
Skills and Experience
- Strong and proven experience as a project support officer/co-ordinator supporting multiple projects.
- Experience generating and updating online content using tools such as WordPress, Canva, SurveyMonkey to develop web and social content.
- Strong administrative skills with Office applications (Word, Excel, Teams) and quick to learn new tools.
- Able to work with minimal supervision in a fast-paced environment.
- Strong written and verbal communication, with ability to synthesise information clearly.
- Strong interpersonal skills and ability to manage multiple stakeholders efficiently.
- Additional desirable skills include familiarity with project management tools (e.g., Microsoft Project, ClickUp), event delivery, presentations, Canva graphics, monitoring and evaluation, and an understanding of CDFIs and/or lending.
How to Apply
Equity and fairness are at the core of our organisation and we are committed to an inclusive workplace where everyone can be their best. Please send your CV and responses to the following questions to Careers4Change using the upload boxes below.
- What appeals to you about this job/Responsible Finance and why do you think you'll do a great job?
- You need to organise a programme board meeting, develop the agenda, and take minutes. How would you schedule and capture the necessary information despite conflicting schedules?
- Describe how you would gather regular programme reporting information from CDFI members, synthesise it, and write a report for a funder.
- How would you address a grant recipient not meeting milestones to keep the project on track?
Application Process
Closes to applicants: Mon 15 Sep 2025
Long List to be sent to client: Wed 17 Sep 2025
Short List selected: Fri 19 Sep 2025
Interviews begin: Mon 22 Sep 2025
Seniority level: Associate
Employment type: Full-time
Job function: Project Management and Administrative
Industries: Financial Services, Non-profit Organizations, Civic and Social Organizations
Project Support Officer in London employer: Responsible Finance
Contact Detail:
Responsible Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Support Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the CDFI sector or those who work at Responsible Finance. A friendly chat can open doors and give you insights that might just set you apart from other candidates.
✨Tip Number 2
Prepare for the interview by researching the latest trends in community finance. Show us your passion for social impact and how you can contribute to the mission of Responsible Finance. We love candidates who are genuinely interested!
✨Tip Number 3
Practice your communication skills! As a Project Support Officer, you'll need to convey information clearly. Try mock interviews with friends or family to get comfortable with articulating your thoughts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the Responsible Finance team.
We think you need these skills to ace Project Support Officer in London
Some tips for your application 🫡
Show Your Passion: When you write your application, let your enthusiasm for the role and Responsible Finance shine through. We want to see why you're excited about making a social impact and how your values align with ours.
Be Clear and Concise: Make sure your responses are straightforward and to the point. We appreciate clarity, so avoid jargon and keep your language simple. This will help us understand your thoughts without any confusion.
Tailor Your Responses: Take the time to customise your answers to the specific questions we’ve asked. Relate your experiences directly to the role of Project Support Officer and highlight how your skills can benefit our team.
Proofread Before You Submit: Before hitting that submit button, give your application a good once-over. Typos and errors can distract from your message, so let’s make sure everything is polished and professional. We’re excited to read your application!
How to prepare for a job interview at Responsible Finance
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Project Support Officer role and its responsibilities. Familiarise yourself with the key tasks mentioned in the job description, such as supporting Programme Managers and assisting with project documentation. This will help you demonstrate your enthusiasm and readiness to contribute.
✨Showcase Your Communication Skills
Since strong written and verbal communication is crucial for this role, prepare examples of how you've effectively communicated in past projects. Think about times when you had to synthesise information or manage multiple stakeholders. Practising these examples will help you articulate your experience clearly during the interview.
✨Demonstrate Your Organisational Skills
As a Project Support Officer, you'll need to juggle various tasks and deadlines. Be ready to discuss your organisational strategies, especially how you would handle scheduling conflicts for programme board meetings. Consider sharing specific tools or methods you use to keep everything on track.
✨Express Your Passion for Social Impact
Responsible Finance is all about delivering positive social impact through fair finance. Make sure to convey your passion for this mission during the interview. Share any relevant experiences or interests that align with their values, and explain why you're excited about the opportunity to work in the CDFI sector.