Mental Health Support Worker, Oxford

Hours: 37 hours per week, Monday – Sunday, inclusive of bank holidays. Shifts include mornings, evenings, and weekends.

Service: Scrutton Close & Newman Court, Oxford.

Salary: £27,051 – £28,900 per annum (salaries vary depending on experience).

What You’ll Be Doing

Response is looking for an enthusiastic, caring person to join their dedicated team at Scrutton Close & Newman Court! The team focuses on supporting clients within their own accommodation. Staff offer a high level of support, working closely with clients to achieve their personal goals and gain increased independence before taking the next step in their journey.

As a Mental Health Support Worker, you will be responsible for providing person‑centred support to residents with serious mental illness, including adults who have a primary diagnosis of a psychotic illness often combined with physical health issues, neurodiversity, drug & alcohol use, and cognitive impairment. Support workers help residents achieve and sustain a rewarding life in the community, promote independence, well‑being, and self‑management of mental health. Staff are responsible for ensuring safety through housing management, risk assessment, and health & safety practice. They help maintain tenancies, look after homes, and develop daily living skills.

Some Of The Core Duties Include:

• Provide emotional support, encouragement, and practical assistance to residents with daily living activities, including medication assistance.
• Engage residents with interests, education, community groups, employment, and life skills such as shopping, budgeting, public transport, meal preparation, and accommodation maintenance.
• Foster a supportive and empowering environment that promotes residents’ independence.
• Support and monitor clients’ physical and mental health, ensuring appropriate access to primary health services or liaison with mental health services.
• Support clients to attend appointments when required.
• Ensure daily paperwork is completed.
• Support the Service Manager to achieve monthly service targets.
• Comply with all health and safety measures to keep residents, visitors, colleagues, and yourself safe.
• Work with all residents using a trauma‑informed approach based on the six principles: Safety, Trust, Choice, Collaboration, Empowerment, and Cultural Consideration.
• Promote family, friend, and carer engagement, ensuring they are involved in the loved one’s support and receive information about the service.

The Successful Applicant

Our main priority for all roles at Response is to find people who live our values every day – Caring, Safe, Creative, and Aspirational.

Essential Criteria:

• GCSEs in English and Maths (or equivalent).
• A commitment to undertake continual personal development, including completing the Care Certificate.
• IT literate with experience using MS Office packages.
• Good communication skills, written, verbal, and listening.
• Ability to provide non‑judgemental, emotional, and practical support to residents.
• A genuine interest in mental health and well‑being with a commitment to delivering Response’s mission.
• Demonstrates high levels of personal and professional integrity working to Response’s vision, mission, and values.
• Ability to follow health and safety procedures.
• Demonstrate respect for difference and diversity.

What We Offer:

• 37 days annual leave (inclusive of bank holidays).
• Blue Light card and other discounted shopping.
• Employee Assistance Plan – access to free counselling.
• Cycle to Work Scheme.
• Enhanced family‑friendly leave.
• Professional qualification sponsorship and study leave.
• £500 refer‑a‑friend bonus scheme.
• Optional health cash care plan with savings on prescriptions and treatments.
• Well‑being hub and mental wellbeing support app – approved by NHS.
• Free flu jabs.
• Free DBS application.

You will receive training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength‑based Trauma‑Informed Care, and Mutual Aid to provide the best possible support to our clients.

Employment & Operational Information:

All roles require an enhanced DBS check, two references from most recent employers, and you must have the right to work in the UK. Our employees and clients come from all over the world. We proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer.

Closing date – 27/05/2026.