Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support residents with housing and income management while promoting independence and well-being.
- Company: Join Response, a compassionate organisation dedicated to mental health and housing support.
- Benefits: Enjoy 33 days annual leave, flexible working, and professional development opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Relevant qualifications in housing management or safeguarding and experience with vulnerable residents.
- Other info: Be part of a diverse team that values caring, safety, creativity, and aspiration.
The predicted salary is between 27000 - 36000 £ per year.
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
Do you have the desire to empower and promote independence and an interest in mental health?
What You’ll Be Doing:
Response are recruiting for a Housing & Income Support Officer within our Housing & Property Team. The Housing & Income Support Officer will provide robust occupancy related support, income management, and safeguarding interventions within supported accommodation. They will ensure residents sustain their occupancies, manage payments, and receive necessary support while maintaining compliance with housing regulations and safeguarding policies. The postholder will work closely with internal teams, external agencies, and vulnerable residents to promote financial stability, housing security, and overall well-being.
Overall job responsibility:
- Monitor rent accounts, identify arrears, and take proactive steps to prevent debt escalation.
- Engage with residents to agree on affordable repayment plans and provide budgeting support.
- Assist residents in accessing Housing Benefit, Universal Credit, and other financial and/or benefit entitlements.
- Work closely with the Finance team to address outstanding debts and implement effective debt management strategies.
- Help residents maintain their occupancies by addressing housing-related challenges such as rent issues, challenging behaviour, non-engagement, and property maintenance concerns.
- Conduct regular occupancy sustainment visits, tenancy reviews, inspections, health and safety visits, welfare checks, and support assessments.
- Identify safeguarding concerns, ensuring they are reported and escalated in line with organisational and legal requirements.
- Work with support agencies, social services, and safeguarding leads to ensure residents receive the necessary protection and interventions.
- Maintain accurate and confidential records of safeguarding cases and actions taken.
- Assist in managing occupancy breaches, challenging behaviour complaints, and safeguarding incidents.
- Support the allocation and void management process to ensure smooth transitions for new residents.
- Conduct property inspections, ensuring homes meet health & safety and housing compliance standards.
- Develop strong working relationships with external agencies, such as local authorities, welfare services, and safeguarding teams.
- Organise workshops and one-to-one sessions on financial management, tenancy sustainment, and safeguarding awareness.
The Successful Applicant:
Our main priority for all our roles at Response is to find people that can live our values every day – Caring, Safe, Creative and Aspirational. We provide excellent training on everything else, but we do ask that you have:
- Relevant qualification in housing management, safeguarding, or a related field (e.g., CIH Level 3, Diploma in Housing, or equivalent experience).
- Safeguarding and welfare benefits training (or willingness to undertake).
- Strong knowledge of rent collection processes, arrears prevention, and welfare benefits.
- Experience in housing management, income collection, or occupancy sustainment.
- Experience working with vulnerable residents and understanding safeguarding protocols.
- Experience working to strict deadlines without compromising content and service.
- IT literate with experience using MS Office packages.
- Ability to identify and respond to safeguarding concerns effectively.
- Strong communication and negotiation skills to engage with residents and external agencies.
- Ability to manage caseloads, prioritise workload, and work independently.
- Strong literacy and numeracy skills.
- Strong planning, organisational and time management skills.
- Ability to show initiative.
- Be proactive and identify concerns before they become an incident.
- Ability to provide non-judgemental, emotional and practical support.
- Demonstrate respect for difference and diversity.
- Live our values of Caring, Safe, Creative and Aspirational.
What We Offer:
- 33 days annual leave (inclusive of bank holidays).
- Blue Light card and other discounted shopping.
- Employee Assistance Plan - with access to free counselling.
- Cycle to Work Scheme (after probation).
- Enhanced family friendly leave.
- Flexible and agile working opportunities (role dependent).
- Professional qualification sponsorship and study leave.
- £500 refer a friend bonus scheme.
- Optional health cash care plan with money off prescriptions and treatments.
- Wellbeing hub and mental wellbeing support app – approved by NHS.
- Free flu jabs.
- Free DBS application.
If this Housing & Income Support Officer position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date - 03/03/2026.
Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.
Housing and Income Support Officer in Oxford employer: Response
Contact Detail:
Response Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing and Income Support Officer in Oxford
✨Tip Number 1
Get to know the company before your interview! Research Response's values and mission, and think about how your experiences align with their goals. This will help you show them you're not just a good fit for the role, but also for their culture.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to housing management and safeguarding. We can even help you with mock interviews to boost your confidence and refine your answers.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Response on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows your genuine interest in the organisation.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. It shows you’re proactive and really keen on joining their team.
We think you need these skills to ace Housing and Income Support Officer in Oxford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Housing & Income Support Officer. We want to see how you can empower residents and promote independence, so don’t hold back!
Showcase Relevant Experience: When detailing your experience, focus on any previous roles that involved housing management, income collection, or working with vulnerable individuals. We love seeing real-life examples of how you've made a difference in similar situations.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Response
✨Know Your Stuff
Make sure you brush up on your knowledge of housing management and safeguarding protocols. Familiarise yourself with the specific responsibilities of a Housing and Income Support Officer, as well as the values of Response. This will help you demonstrate your understanding and passion for the role.
✨Showcase Your Experience
Prepare to discuss your previous experience working with vulnerable residents and managing rent accounts. Think of specific examples where you've successfully engaged with residents or implemented effective debt management strategies. This will show that you can handle the challenges of the role.
✨Demonstrate Your Values
Response is all about caring, safety, creativity, and aspiration. Be ready to share how you embody these values in your work. Whether it’s through your approach to supporting residents or your teamwork with external agencies, showing alignment with their mission will set you apart.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
