Lead People. Drive Excellence. Change Lives. Service Manager (FTA) ?? Morrell Crescent, Littlemore, Oxford ?? £39,312 - £44,226 per year (Depending on experience) ?? Fixed Term Maternity Cover (up to 1 year) Full Time - 37 hours, Monday - Friday | Includes Participation in an On-Call Rota At Response, we don't just provide support. We help people rebuild confidence, regain independence, and create brighter futures. We're looking for a
dynamic, passionate and inspiring Service Manager
to lead one of our adult mental health services, develop high-performing teams, and drive outstanding outcomes for the people we support. If you're a confident leader who thrives on making things happen, developing people, and delivering exceptional services, this could be your next career-defining move. This is more than a management role. It's an opportunity to shape services, influence positive change, and make a lasting difference to the lives of vulnerable adults every day. Why This Role Matters Great services don't happen by chance. They happen because of great leaders. As a Service Manager, you'll be at the heart of everything we do. You'll lead teams that empower people living with mental health challenges to live fulfilling, independent lives while ensuring our services remain safe, effective and innovative. From mentoring managers and driving service performance to building partnerships across local communities, your leadership will directly shape the quality of life of the people we support. This is your opportunity to influence, inspire and make a lasting impact. What You'll Be Doing You'll be: ? Leading and inspiring Team Managers across multiple supported living services ? Driving exceptional standards of care, quality, compliance and performance ? Creating a culture where people feel motivated, supported and empowered to succeed ? Championing person-centred, recovery-focused support that promotes choice, dignity and independence ? Building strong relationships with local authorities, healthcare professionals and community partners ? Maximising occupancy levels and supporting sustainable service growth ? Monitoring performance, identifying opportunities and delivering continuous improvement ? Leading safeguarding, incident and complaint investigations with confidence and professionalism ? Overseeing audits, quality assurance processes and regulatory compliance ? Coaching, mentoring and developing future leaders within your teams ? Using data, insight and performance measures to drive better outcomes for residents ? Providing leadership support through our on-call management rota What You'll Bring We're looking for someone who combines compassion with commercial awareness and leadership with accountability. You'll ideally have: ? Experience managing supported living, housing, mental health or adult social care services ? Experience leading, motivating and developing teams ? A Level 4 Diploma in Adult Care or equivalent ? Strong knowledge of safeguarding, compliance and quality standards ? Experience working with people experiencing mental health challenges ? Excellent communication, organisational and relationship-building skills ? Confidence making decisions, solving problems and driving change ? A genuine passion for delivering outstanding services Even Better If You Have ? Level 5 Diploma in Leader in Adult Care ? Knowledge of Trauma-Informed Care, Motivational Interviewing, CBT or other recovery-focused approaches ? Experience within the charity or voluntary sector ? Knowledge of systems such as Inform What's In It For You? At Response, we invest in our people because they're at the heart of everything we achieve. ?? 37 days annual leave including
Service Manager, Oxford (FTA) in London employer: Response
Response is an exceptional employer dedicated to empowering individuals through excellent mental health services in Aylesbury. With a strong focus on employee growth, we offer extensive training opportunities, including professional qualification sponsorship and a supportive work culture that values caring, safety, creativity, and aspiration. Our comprehensive benefits package, including generous annual leave, wellbeing support, and a commitment to diversity and inclusion, makes Response a rewarding place to build a meaningful career in mental health support.
