Lived Experience Support Worker

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health?

Response are recruiting for a Lived Experience Support Worker within Adult Service Delivery. You will be responsible for forming and maintaining relationships with partners, including the Senior Management Team for the Oxford Mental Health Partnership. Support and participation work across adult mental health services projects, bringing insight from a Lived Experience perspective. Work within Response’s participation strategy and develop a work plan to ensure consistent good practice is in place to enable participation, involvement and coproduction across adult services. Ensure positive communication and support between partners and other agencies, being a representative for Response across the partnership.

Overall job responsibility:

• Drawing on lived experience of mental health to provide insights into allocated projects within Response and the Oxfordshire Mental Health Partnership.
• To build relationships with members of the Oxford Mental Health Partnership, including the Senior Management Team and the Partnership Management Group.
• Support operational and strategic decision-making across the partnership.
• To work as part of a team with an assigned line manager and to focus on the direct needs of the organisation regarding building relationships and empowering service users.
• Using their expertise to drive change and deliver high-quality services with the people that we support at the heart of our decision-making.
• Develop working relationships with managers across adult services and ensure standards are met within their services.
• To positively promote independent living of service users through role-modelling individual recovery journeys, providing hope.
• Attend all mandatory training and complete the certificate within the timeframe agreed with the line manager based on the number of working hours.
• Undertake any other duties which may reasonably be regarded as within the nature of the duties and responsibilities/band of the post as defined.
• Follow and adhere to all company policies and procedures.
• Comply and remain up to date with all safeguarding policies and procedures for both Adults and Children and Young People.
• Always represent the company in a professional and appropriate manner by considering punctuality, personal appearance and boundaries, including equal opportunities.

The Successful Applicant:

• To have lived experience of mental health challenges.
• To have lived experience of using mental health services.
• Demonstrate the importance of maintaining patient confidentiality, professional boundaries and actively promote positive role modelling.
• Possess, or have the desire to gain, the skills to be involved in high level meetings with senior managers across the organisation and the partnership.
• Have the ability or desire to learn software such as Word, Excel, Outlook, Canva, Microsoft Teams, etc.
• Detailed understanding of mental health and wellbeing challenges.
• Demonstrates high-level of personal and professional integrity working towards Response’s vision, mission and values.
• Be compassionate, person-centred and have a one-team approach.
• Able to effectively use own initiative when appropriate and work collaboratively in a team environment.
• Reliable/good time keeping and ability to manage conflicting work priorities.
• Positive and caring attitude.

What We Offer:

• 33 days annual leave (inclusive of bank holidays).
• Blue Light card and other discounted shopping.
• Employee Assistance Plan - with access to free counselling.
• Cycle to Work Scheme (after probation).
• Enhanced family friendly leave.
• Flexible and agile working opportunities (role dependent).
• Professional qualification sponsorship and study leave.
• £500 refer a friend bonus scheme.
• Optional health cash care plan with money off prescriptions and treatments.
• Wellbeing hub and mental wellbeing support app – approved by NHS.
• Free flu jabs.
• Free DBS application.

If this Lived Experience Support Worker position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing Date - 08/05/2025.

Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.