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- Tasks: Manage housing and income operations, ensuring compliance and effective tenancy management.
- Company: Response provides mental health services and housing support to empower individuals.
- Benefits: Enjoy 33 days annual leave, flexible working, and professional development opportunities.
- Why this job: Make a real impact in people's lives while working in a caring and inclusive environment.
- Qualifications: Relevant housing management qualification and experience with vulnerable residents required.
- Other info: Join a diverse team committed to safeguarding and promoting client welfare.
The predicted salary is between 31400 - 36700 £ per year.
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Join to apply for the Housing & Income Manager (Contracts) role at Response
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living.
Do you have the desire to empower and promote independence and an interest in mental health?
Housing & Income Manager (Contracts) – £37,440 – £42,120 per annum (Salaries vary depending on experience)
Hours – 37 hours per week, Monday – Friday
Department – Housing & Property
Location – Littlemore, Oxfordshire
What You’ll Be Doing:
Response are recruiting for a Housing & Income Manager (Contracts) within our Housing & Property Team. The Housing & Income Manager – Contracts will oversee the delivery of housing and income management functions across contracted services, ensuring contractual compliance, effective tenancy management, and sustainable service delivery. This role will work in close partnership with commissioners, support teams, and external housing providers to meet performance targets, manage property portfolios, and promote tenancy sustainment. The postholder will also ensure that services operate in line with funding agreements and housing regulations while upholding high standards of resident engagement and financial accountability. If you are a motivated individual looking for an exciting opportunity to contribute to a compassionate organisation, we want to hear from you!
Overall job responsibility:
Some of the core duties include:
- Oversee housing and income operations across commissioned housing support contracts, ensuring services meet contractual obligations and performance indicators.
- Monitor and report on housing-related KPIs (e.g., void turnaround, rent arrears, tenancy sustainment) in line with service-level agreements.
- Ensure that housing services support broader contractual aims, such as reducing homelessness, promoting independence, or supporting recovery.
- Manage the end-to-end tenancy process, including referrals, allocations, sign-ups, rent collection, and tenancy enforcement across all contracted services.
- Lead rent and service charge collection processes, ensuring prompt payments and effective arrears recovery in line with policies.
- Work with support teams to ensure residents receive appropriate support to maintain their tenancies and achieve personal goals.
- Support housing-related elements of personalised support planning, particularly in services for people with complex needs.
- Act as a key liaison with local authorities, housing associations, property owners, and external partners involved in delivering contracted services.
- Attend partnership meetings and forums to represent the organisation’s housing interests and support joined-up service delivery.
- Ensure housing services under contract are compliant with health & safety regulations, housing law, and quality standards.
- Lead on housing inspections, audits, and service reviews related to contract performance.
- Supervise housing officers or contract support staff delivering housing management functions within contracted services.
- Identify areas for service improvement and implement action plans to enhance efficiency, resident outcomes, and contract compliance.
- Attend all mandatory training required to complete and maintain your role, ensuring you keep up-to-date with changes to specific laws and legislation that are relevant to your role.
- Comply with all Health and Safety measures to keep individuals we support, visitors, colleagues and yourself safe by conducting regular checks within all areas and departments as required.
The Successful Applicant:
Our main priority for all our roles at Response is to find people that can live our values every day – Caring, Safe, Creative and Aspirational. We provide excellent training on everything else, but we do ask that you have:
- Relevant qualification in housing management, property management, or a related field (e.g., CIH Level 4, Diploma in Housing, or equivalent experience).
- Strong knowledge of housing legislation, welfare reform, tenancy law and enforcement procedures, and landlord responsibilities.
- Understanding of safeguarding, anti-social behaviour management, and tenancy enforcement.
- Proven experience in housing management, occupancy sustainment, or property management within supported accommodation.
- Experience managing rent accounts, arrears, and financial compliance.
- Ability to work with vulnerable residents, balancing housing management with support needs.
- Experience managing a team in housing or support context.
- Experience working to strict deadlines without compromising content and service.
- Extensive experience using MS Office packages.
- Excellent communication and negotiation skills to engage with residents and stakeholders.
- Ability to manage workloads, prioritise tasks, and supervise staff effectively.
- Be proactive and identify concerns before they become an incident.
- Strong planning, organisational and time management skills.
- Ability to provide non-judgemental, emotional and practical support.
What We Offer:
- 33 days annual leave (inclusive of bank holidays)
- Blue Light card and other discounted shopping
- Employee Assistance Plan – with access to free counselling
- Cycle to Work Scheme (after probation)
- Enhanced family friendly leave
- Flexible and agile working opportunities (role dependent)
- Professional qualification sponsorship and study leave
- £500 refer a friend bonus scheme
- Optional health cash care plan with money off prescriptions and treatments
- Wellbeing hub and mental wellbeing support app – approved by NHS
- Free flu jabs
- Free DBS application
If this Housing & Income Manager – Contracts position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date – 14/08/2025
Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.
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Housing & Income Manager (Contracts) employer: Response
Contact Detail:
Response Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing & Income Manager (Contracts)
✨Tip Number 1
Familiarise yourself with the latest housing legislation and welfare reforms. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in a rapidly changing field.
✨Tip Number 2
Network with professionals in the housing sector, especially those involved in mental health services. Attend local events or join online forums to connect with potential colleagues and gain insights into the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed tenancy processes or improved service delivery in previous roles. Real-life scenarios can showcase your problem-solving skills and experience effectively.
✨Tip Number 4
Research Response's values and mission thoroughly. Be ready to articulate how your personal values align with theirs, particularly around caring for vulnerable residents and promoting independence.
We think you need these skills to ace Housing & Income Manager (Contracts)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing management, property management, and any qualifications that align with the job description. Use keywords from the job listing to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for empowering individuals and promoting independence, as well as your interest in mental health services. Be specific about how your skills and experiences make you a great fit for the Housing & Income Manager position.
Showcase Relevant Experience: When detailing your work history, focus on achievements related to housing management, such as successful tenancy sustainment or effective rent collection. Use metrics where possible to quantify your impact.
Proofread and Edit: Before submitting your application, carefully proofread your documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Response
✨Understand the Role and Responsibilities
Make sure you thoroughly read the job description and understand the key responsibilities of the Housing & Income Manager. Be prepared to discuss how your experience aligns with overseeing housing operations, managing tenancy processes, and ensuring compliance with housing regulations.
✨Showcase Your Knowledge of Housing Legislation
Demonstrate your understanding of housing legislation, welfare reform, and tenancy law during the interview. Be ready to provide examples of how you've applied this knowledge in previous roles, especially in relation to safeguarding and anti-social behaviour management.
✨Highlight Your Team Management Skills
Since the role involves supervising housing officers or contract support staff, be prepared to discuss your experience in managing teams. Share specific examples of how you've motivated your team, handled conflicts, and ensured effective service delivery.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex situations. Think about past experiences where you successfully managed tenancy issues or improved service delivery, and be ready to explain your thought process and outcomes.
