Housing & Income Manager (Contracts)

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health?

Response are recruiting for a Housing & Income Manager (Contracts) within our Housing & Property Team. The Housing & Income Manager (Contracts) will oversee the delivery of housing and income management functions across contracted services, ensuring contractual compliance, effective tenancy management, and sustainable service delivery. This role will work in close partnership with commissioners, support teams, and external housing providers to meet performance targets, manage property portfolios, and promote tenancy sustainment. The postholder will also ensure that services operate in line with funding agreements and housing regulations while upholding high standards of resident engagement and financial accountability.

Overall job responsibility:

• Oversee housing and income operations across commissioned housing support contracts, ensuring services meet contractual obligations and performance indicators.
• Monitor and report on housing-related KPIs (e.g., void turnaround, rent arrears, tenancy sustainment) in line with service-level agreements.
• Ensure that housing services support broader contractual aims, such as reducing homelessness, promoting independence, or supporting recovery.
• Manage the end-to-end tenancy process, including referrals, allocations, sign-ups, rent collection, and tenancy enforcement across all contracted services.
• Lead rent and service charge collection processes, ensuring prompt payments and effective arrears recovery in line with policies.
• Work with support teams to ensure residents receive appropriate support to maintain their tenancies and achieve personal goals.
• Support housing-related elements of personalised support planning, particularly in services for people with complex needs.
• Act as a key liaison with local authorities, housing associations, property owners, and external partners involved in delivering contracted services.
• Attend partnership meetings and forums to represent the organisation’s housing interests and support joined-up service delivery.
• Ensure housing services under contract are compliant with health & safety regulations, housing law, and quality standards.
• Lead on housing inspections, audits, and service reviews related to contract performance.
• Supervise housing officers or contract support staff delivering housing management functions within contracted services.
• Identify areas for service improvement and implement action plans to enhance efficiency, resident outcomes, and contract compliance.
• Attend all mandatory training required to complete and maintain your role, ensuring you keep up-to-date with changes to specific laws and legislation that are relevant to your role.
• Comply with all Health and Safety measures to keep individuals we support, visitors, colleagues and yourself safe by conducting regular checks within all areas and departments as required.

The Successful Applicant:

Our main priority for all our roles at Response is to find people that can live our values every day: Caring, Safe, Creative and Aspirational. We provide excellent training on everything else, but we do ask that you have:

• Relevant qualification in housing management, property management, or a related field (e.g., CIH Level 4, Diploma in Housing, or equivalent experience).
• Strong knowledge of housing legislation, welfare reform, tenancy law and enforcement procedures, and landlord responsibilities.
• Understanding of safeguarding, anti-social behaviour management, and tenancy enforcement.
• Proven experience in housing management, occupancy sustainment, or property management within supported accommodation.
• Experience managing rent accounts, arrears, and financial compliance.
• Ability to work with vulnerable residents, balancing housing management with support needs.
• Experience managing a team in housing or support context.
• Experience working to strict deadlines without compromising content and service.
• Extensive experience using MS Office packages.
• Excellent communication and negotiation skills to engage with residents and stakeholders.
• Ability to manage workloads, prioritise tasks, and supervise staff effectively.
• Be proactive and identify concerns before they become an incident.
• Strong planning, organisational and time management skills.
• Ability to provide non-judgemental, emotional and practical support.

What We Offer:

• 33 days annual leave (inclusive of bank holidays)
• Blue Light card and other discounted shopping
• Employee Assistance Plan - with access to free counselling
• Cycle to Work Scheme (after probation)
• Enhanced family friendly leave
• Flexible and agile working opportunities (role dependent)
• Professional qualification sponsorship and study leave
• GBP500 refer a friend bonus scheme
• Optional health cash care plan with money off prescriptions and treatments
• Wellbeing hub and mental wellbeing support app approved by NHS
• Free flu jabs
• Free DBS application

If this Housing & Income Manager - Contracts position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date - 14/08/2025.

Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.