Bank Mental Health Support Worker, Wallingford in Cholsey

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health?

Bank Mental Health Support Worker - £14.06 - £15.19 per hour (depending on experience). Hours – Part-Time hours, Monday – Sunday, inclusive of bank holidays, shifts include mornings, evenings, weekends and sleep ins. Service – Papist Way, Wallingford.

What You’ll Be Doing: Response is looking for an enthusiastic, caring person to join their dedicated team at Papist Way. Papist Way is home to 10 residents with acute mental health needs, working alongside the Adult Mental Health Team. Our roles offer employees variety where every day is different whilst also giving a great sense of pride seeing the positive impact you can have on others.

As a Mental Health Support Worker, you will be responsible for providing person-centred support to residents with serious mental illness including adults who have a primary diagnosis of a psychotic illness often with one or more coexisting conditions such as physical health issues, neurodiversity, drugs & alcohol use and cognitive impairment. Support workers work with residents to enable them to achieve and sustain a rewarding life in the community. Working proactively with residents to promote independence, well-being and ability to manage their own mental health. Staff are responsible for ensuring safety is always maintained through good housing management, risk assessment and health & safety practice. Supporting people to maintain tenancies, look after their homes and develop daily living skills.

Some of the core duties include:

• Provide emotional support, encouragement, and practical assistance to residents with daily living activities. This may include medication assistance, engaging with interests, education, accessing community groups/facilities, employment, teaching life skills such as shopping, budgeting, using public transport and skills such as planning to prepare and cook meals, maintain accommodation.
• Work with all residents using a trauma informed approach using the 6 principles of trauma informed care: Safety, Trust, Choice, Collaboration, Empowerment and Cultural Consideration.
• Foster a supportive and empowering environment that promotes residents' independence.
• Support and monitor clients' physical and mental health through key working and ensuring access where appropriate to primary health services or liaising with mental health services.
• Support clients to attend appointments where required.
• Ensure daily paperwork is completed.
• Support the Service Manager to achieve monthly service.
• Comply with all Health and Safety measures to keep residents, visitors, colleagues and yourself safe.
• Proactive approach to maintain properties and resident rooms to a good standard.
• Promote family, friend and carers engagement, ensuring they are involved in their loved one’s support and given information about the service.

The Successful Applicant: Our main priority for all our roles at Response is to find people that can live our values every day – Caring, Safe, Creative and Aspirational.

Essential criteria:

• GCSEs in English and Maths (or equivalent).
• A commitment to undertake continual personal development including completing the Care Certificate.
• IT literate with experience using MS Office packages.
• Good communication skills, written, verbal and listening.
• Flexible approach to working hours, including weekends.
• A genuine interest in mental health and well-being with a commitment to delivering Response's mission.
• Ability to provide non-judgemental, emotional and practical support to residents.
• Demonstrates high levels of personal and professional integrity working to Response’s vision, mission and values.
• Ability to follow health and safety procedures.
• Demonstrate respect for difference and diversity.

What We Offer:

• 37 days annual leave (inclusive of bank holidays).
• Blue Light card and other discounted shopping.
• Employee Assistance Plan - with access to free counselling.
• Cycle to Work Scheme.
• Enhanced family friendly leave.
• Professional qualification sponsorship and study leave.
• £500 refer a friend bonus scheme.
• Optional health cash care plan with money off prescriptions and treatments.
• Wellbeing hub and mental wellbeing support app – approved by NHS.
• Free flu jabs.
• Free DBS application.

You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients.

If this Bank Mental Health Support Worker position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date – 28/08/2026.

All our roles require a DBS check, two references from most recent employers and you must have the right to work in the UK – Unfortunately, Response are not able to offer sponsorship under the points based system. Should you apply for the role and require sponsorship, you will be withdrawn from the recruitment process. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer.