Senior Mental Health Support Worker, Ayelsbury in Aylesbury

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health?

Hours – 37 hours per week, Monday – Sunday, shifts include days, evenings, nights and weekends. Service – Harwood House, Aylesbury.

What You’ll Be Doing: Response is looking for an enthusiastic, caring person to join their dedicated team at Harwood House. The Harwood House team is a 24/7 supported living scheme for adults with long term mental health issues. Clients are supported at Harwood House following extended stays on acute psychiatric and rehabilitation wards or are returning closer to home after periods in out of county placements.

As a Senior Mental Health Support Worker, you will be responsible for:

• Leading shifts, medication management, delegating tasks, managing incidents, monitoring the health & safety of the project and residents.
• Mentoring support workers, leading by positive example alongside having your own caseload.
• Providing person-centred support to clients with serious mental illness including adults who have a primary diagnosis of a psychotic illness often with one or more coexisting conditions such as physical health issues, neurodiversity, drugs & alcohol use and cognitive impairment.

Overall job responsibility:

• Lead shifts, delegating set diarised and daily tasks.
• Take the lead during incidents, safeguarding and complaints in the absence of the manager, ensuring policies and procedures are adhered to.
• Ensure all staff are completing relevant health and safety tasks.
• Mentor new support workers through induction including the completion of the Care Certificate and medication training.
• Complete the care certificate assessors training.
• Work within a One Team Approach and ensure this culture permeates throughout the team and lead by example.
• Respond to service phone queries and requests from both internal and external customers in a timely manner and delegating where appropriate to other members of the team.
• Undertake assessments of referrals and attend regular assessment and risk management training.
• Provide emotional support, encouragement, and practical assistance to residents with daily living activities.
• Ensure risk is continuously assessed and risk management plans are kept up to date.
• Comply and remain up to date with all safeguarding policies and procedures for both Adults and Children and Young People.
• Always represent the company in a professional and appropriate manner by considering punctuality, personal appearance and professional boundaries, including equal opportunities.

The Successful Applicant: Our main priority for all our roles at Response is to find people that can live our values every day – Caring, Safe, Creative and Aspirational.

Essential criteria:

• GCSE’s in English and Maths (or equivalent).
• A commitment to undertake continual personal development.
• Detailed understanding of mental health and wellbeing challenges and the level of care and support residents may require.
• An understanding of current approaches to mental health practice.
• Good knowledge of how to support with referrals and assessments.
• An understanding of equality, diversity and inclusion issues impacting people’s lives.
• IT literate with experience using MS Office packages.
• Previous related work experience.
• Good communication skills, written, verbal and listening.
• A genuine interest in mental health and well-being with a commitment to delivering Response's mission.

What We Offer:

• 37 days annual leave (inclusive of bank holidays).
• Blue Light card and other discounted shopping.
• Employee Assistant Programme - with access to free counselling.
• Cycle to Work Scheme (after probation).
• Enhanced family friendly leave.
• Professional qualification sponsorship and study leave.
• £500 refer a friend bonus scheme.
• Optional health cash care plan with money off prescriptions and treatments.
• Wellbeing hub and mental wellbeing support app – approved by NHS.
• Free flu jabs.
• Free DBS application.

You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients.

If this Senior Mental Health Support Worker position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date – 09/07/2026.

All our roles require a DBS check, two references from most recent employers and you must have the right to work in the UK – Unfortunately, Response are not able to offer sponsorship under the points based system. Should you apply for the role and require sponsorship, you will be withdrawn from the recruitment process. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer.