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- Tasks: Coordinate maintenance and repairs, ensuring efficient service delivery and high standards.
- Company: Join a not-for-profit housing association making a difference in Luton.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Why this job: Be the key player in a dynamic team, enhancing community living through effective maintenance.
- Qualifications: Strong communication skills, IT proficiency, and a passion for customer service.
- Other info: Fast-paced role with room for creativity and process improvement.
The predicted salary is between 28000 - 39200 £ per year.
Our client is a not-for-profit housing association located in Luton. We are looking for a Maintenance & Repairs Admin Coordinator to join a growing company.
Purpose:
We’re seeking a highly organised and motivated Maintenance & Repairs Admin Coordinator to play a vital role within our Property Services team. This position provides key administrative and coordination support, helping ensure repairs and void works are managed efficiently and delivered to a high standard.
As a central point of contact, you’ll support the smooth running of maintenance services by managing enquiries, coordinating workloads, and helping prioritise tasks. You’ll work closely with the Team Leader to assist with scheduling, reporting, and meeting operational performance targets, while ensuring all activities comply with health and safety legislation, including Awaab’s Law. This is a fast-paced, office-based role suited to someone who enjoys variety, teamwork, and keeping things organised in a busy environment.
Responsibilities:
- Serve as the first point of contact for maintenance, repairs, and void-related queries
- Coordinate day-to-day reactive repairs, planned works, and compliance activity
- Raise, track, and update work orders using internal systems
- Communicate effectively with customers, contractors, operatives, and inspectors
- Monitor progress, prioritise workloads, and maintain accurate records
- Support health, safety, and compliance requirements, including gas, electrical, fire safety, and Awaab’s Law
- Deliver a high standard of customer service via phone, email, and digital platforms
- Assist the Team Leader with scheduling, reporting, and general administration
- Collect, review, and respond to customer feedback
- Suggest improvements to processes, efficiency, and service quality
Skills / Experience:
- A strong commitment to customer service and clear communication
- The ability to juggle competing priorities and meet deadlines
- Confidence using IT systems and Microsoft Office applications
- An understanding of property maintenance or repairs processes
- Awareness of health and safety and compliance standards
- A proactive, solutions-focused attitude
- GCSEs (or equivalent) in English and Maths
- Previous experience in an administrative or coordination role within property or maintenance services
- Strong organisational and planning skills
- Excellent written and verbal communication abilities
- Ability to work independently and collaboratively in a fast-moving environment
Desirable Experience:
- Knowledge of housing or property maintenance regulations
- Experience contributing to service improvements
- Understanding of building maintenance activities and delivery timescales
Maintenance Coordinator in Luton employer: Response Personnel
Contact Detail:
Response Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Coordinator in Luton
✨Tip Number 1
Get to know the company! Research their values and mission, especially since they’re a not-for-profit housing association. This will help you tailor your conversations and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Maintenance & Repairs Admin Coordinator, you'll be the first point of contact for queries. Role-play with a friend or family member to get comfortable with handling different types of inquiries.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've successfully managed competing priorities in the past. This will demonstrate your ability to juggle tasks effectively in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Maintenance Coordinator in Luton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Maintenance & Repairs Admin Coordinator role. Highlight your relevant experience in property maintenance and administration, and don’t forget to showcase your organisational skills and customer service commitment!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've successfully managed competing priorities or improved processes in previous jobs.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent communication abilities. Keep your language clear and professional, and double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s super easy, and you’ll be able to keep track of your application status directly with us!
How to prepare for a job interview at Response Personnel
✨Know Your Stuff
Make sure you understand the basics of property maintenance and repairs. Brush up on relevant regulations, especially health and safety standards like Awaab’s Law. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Show Off Your Organisational Skills
Since this role is all about coordination and organisation, be ready to share examples of how you've successfully managed multiple tasks or projects in the past. Use specific situations where you prioritised workloads or improved processes to highlight your skills.
✨Communicate Clearly
As a Maintenance & Repairs Admin Coordinator, you'll be the go-to person for queries. Practice clear and concise communication, both verbally and in writing. You might even want to prepare a few scenarios where you effectively handled customer inquiries or feedback.
✨Be Solutions-Focused
Employers love a proactive attitude! Think of times when you identified a problem and came up with a solution. Be ready to discuss how you can contribute to service improvements and enhance efficiency in the role.
