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- Tasks: Manage a housing portfolio and provide excellent service to customers.
- Company: Join a not-for-profit housing association making a difference in Luton.
- Benefits: Enjoy a competitive salary, flexible working hours, and a supportive team environment.
- Why this job: Be the key contact for tenants, enhancing community engagement and making a real impact.
- Qualifications: Experience in customer service and social housing is essential; driving licence required.
- Other info: Opportunity to work collaboratively with a dedicated team and develop your skills.
The predicted salary is between 29000 - 33500 £ per year.
Salary: £29,000 - £33,500 - dependent on experience
37 hours per week: Monday to Friday
Based on site in Luton with a requirement to visit customer properties around Luton and Central Bedfordshire.
Our client is a not-for-profit housing association located in Luton. As an experienced housing professional, you will be able to hit the ground running. Having responsibility for your own housing portfolio, you will be the main point of contact for your customers; ensuring they receive an excellent service experience.
Full clean driving licence and access to your own vehicle required for work purposes.
Responsibilities:
- Comprehensive delivery of tenancy for a portfolio of homes, including provision of a core management service responding to your customers enquiries as the main point of contact.
- Embed a great service culture that promotes and embraces high levels of tenant and community engagement and involvement; and that reflect business values.
- Providing a flexible and responsive service to meet the needs of our customers.
- Assessing the needs of customers applying for housing through choice based letting and our transfer process.
- Rent arrears control including filing particulars of claim and representation at court.
- Estate inspections: Inspecting communal areas and estates, raising and following up on appropriate corrective actions to customer resolution.
- Estate and facilities management: Providing a responsive and efficient estate, block and facilities management service to ensure residents' communal areas and neighbourhoods are pleasant, well-maintained and safe place to live.
- Empty homes monitoring and control, including carrying out pre-void inspections.
- Keeping on top of housing sector knowledge: including knowledge around property management, service charges, health and safety, personal safety and working with vulnerable people.
- Lettings and allocation of property, including different types of tenancy agreements.
- Staying up to date with working knowledge of welfare benefits and welfare reforms and ensuring the team is updated.
- Generic housing management queries.
- Ensure effective delivery of new business services by working in a collaborative manner with the wider team.
Skills / Experience:
- Experience of working in a customer centred environment.
- Experience of working in social housing sector.
- Basic knowledge of tenancy rights & responsibilities, obligations of landlord & tenant.
- Experience of a housing software package e.g. SDM.
- Demonstrable experience of working with vulnerable individuals and families with complex needs.
- Demonstrable experience of partnership working, liaison and negotiation with external agencies and partners.
- Demonstrable knowledge and understanding of equality issues and legislation and, in particular, how they impact on service(s) provided and able to integrate equality policies into service delivery.
- Experience of supporting colleagues, sharing knowledge and being the first port of call for the rest of the team for queries.
- Knowledge and practical experience of serving Section 8, Section 21 through to representing the organisation at court.
- Excellent communicator - capacity building, negotiation, Trust.
- Presentation skills.
- Commercially-minded.
- Self-motivated/accountable.
- Collaboration with others.
- Planning skills.
- Good IT literacy, digitally inclusive.
- Able to work under pressure, manage competing work demands methodically to achieve targets and meet changing demands and priorities.
Housing Officer employer: Response Personnel
Contact Detail:
Response Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the local housing market in Luton and Central Bedfordshire. Understanding the specific challenges and opportunities in this area will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in social housing. Attend local events or join online forums to connect with others in the field, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Brush up on your knowledge of tenancy rights and responsibilities, as well as relevant legislation. Being well-versed in these areas will not only boost your confidence but also position you as a knowledgeable candidate who can effectively support tenants.
✨Tip Number 4
Prepare for situational questions by thinking about past experiences where you've successfully managed tenant relationships or resolved conflicts. Having specific examples ready will help you showcase your skills and experience effectively during the interview process.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the housing sector. Focus on your customer service skills, knowledge of tenancy rights, and any experience with vulnerable individuals, as these are key aspects of the Housing Officer role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Emphasise your ability to manage a housing portfolio, engage with tenants, and provide excellent service. Use examples from your past experience to demonstrate your suitability for the role.
Showcase Relevant Skills: In your application, highlight skills such as communication, negotiation, and planning. Mention any experience with housing software packages and your understanding of equality issues, as these are important for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the housing sector.
How to prepare for a job interview at Response Personnel
✨Know Your Housing Legislation
Familiarise yourself with the key housing laws and regulations, especially those related to tenancy rights and responsibilities. This knowledge will demonstrate your expertise and ability to navigate complex situations effectively.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully managed customer relationships in previous roles. Highlight your experience in resolving issues and ensuring tenant satisfaction, as this is crucial for a Housing Officer.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in housing management and how you resolved them. This could include dealing with rent arrears or managing estate inspections, showcasing your proactive approach.
✨Highlight Your Team Collaboration Experience
Discuss your experience working with various stakeholders, including external agencies and colleagues. Emphasising your ability to collaborate and communicate effectively will show that you're a team player, which is essential for this role.
