At a Glance
- Tasks: Be the go-to person for customers, ensuring smooth project delivery and exceptional service.
- Company: Join a dynamic team focused on customer satisfaction and operational excellence.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Collaborative environment with room for career advancement.
- Why this job: Make a real difference by helping customers navigate complex projects with ease.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Customer Service Specialist 1 year FTC £ Job purpose: Customer Service Specialist We are seeking a proactive and customer-focused Customer Service Specialist to act as the primary operational contact for customers throughout complex service and maintenance projects.
This role is responsible for delivering exceptional customer service by coordinating communications, managing operational updates, and ensuring customer expectations are met from project initiation through to completion.
Working closely with cross-functional teams including Operations, Engineering, Supply Chain, Quality and Commercial functions, you will help deliver successful customer outcomes while supporting continuous improvement initiatives.
Responsibilities: Customer Service Specialist Customer Relationship Management Act as the primary operational point of contact for assigned customer projects.
Build and maintain strong day-to-day customer relationships.
Prepare customer reports, coordinate meetings and manage routine communications.
Provide timely updates on project progress, delivery milestones, risks and operational changes.
Escalate commercial or contractual matters to the appropriate stakeholders.
Support the communication of quotations, estimates and invoicing where required.
Operational C...
