Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead client operations, manage relationships, and optimise processes for seamless service delivery.
- Company: Join a prestigious organisation that values quality and prioritises client satisfaction.
- Benefits: Enjoy a competitive salary, bonus scheme, pension, private medical, and a supportive work environment.
- Why this job: Make a real impact while growing your career in a dynamic and collaborative setting.
- Qualifications: Strong leadership skills and experience in client service or operations management required.
- Other info: Work hours are Monday to Friday, 08.00 - 16.30, based in Hertford.
The predicted salary is between 58000 - 74000 £ per year.
Job Description
Client Operations Manager
Salary £68,000 – £74,000, dependent on experience + bonus scheme
Pension & Private Medical
Hours: 08.00 – 16.30 (Monday to Friday)
Location: Hertford
A prestigious client is seeking a dynamic Client Operations Manager to join their team. This is your chance to step into a pivotal role where your expertise will be highly valued and your professional growth supported.
As a Client Operations Manager, you will be at the heart of the company's operations, ensuring seamless client interactions and optimising operational efficiency. This role offers the chance to work with an organisation that prioritises quality and service. You will have the opportunity to lead a dedicated team, drive strategic initiatives, and make a tangible impact on the business to drive operational excellence.
Key responsibilities include managing client relationships, overseeing daily operations, and implementing process improvements. You will be responsible for collaborating with cross functional teams to streamline workflows, reduce bottlenecks and improve turnaround times.
Responsibilities: Client Operations Manager
- Implement best practices and lead continuous improvement initiatives in a fast past industry.
- Optimise processes to ensure smooth and enjoyable client experience, tailored to exceed expectations.
- Drive continuous improvements initiatives across clients service and related departments.
- Foster collaboration between departments to ensure a cohesive workflow.
- Act as a primary point of contact for key clients, ensuring high levels of service and satisfaction.
- Maintain and strengthen relationships with key accounts.
- Handle complex queries and complaints, provide timely resolutions, and maintain client satisfaction.
- Review pricing structures to deliver sustainable profitable work.
- Oversea the design teams delivery of high-quality products and within deadlines.
- Work closely with production and sales teams to align service delivery with operational capacity.
- Contribute to annual budgeting, revenue forecasting, and pricing strategies.
To excel in this position, candidates should possess:
- Strong leadership and people management skills
- Ability to manage and prioritise multiple tasks and teams in a busy environment.
- Proven experience in a client service or operations management role.
- Client focused with a commitment to excellence.
- High attention to detail and accuracy.
Client Operations Manager employer: Response Personnel
Contact Detail:
Response Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Operations Manager
✨Tip Number 1
Familiarise yourself with the company's values and mission. Understanding what drives the organisation will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specific challenges faced in the Client Operations Manager role, which can be invaluable during your discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved client satisfaction or operational efficiency in previous roles. Having concrete stories ready will showcase your experience and problem-solving skills effectively.
✨Tip Number 4
Research industry trends and best practices in client operations management. Being knowledgeable about current developments will not only impress your interviewers but also show your commitment to continuous improvement in the field.
We think you need these skills to ace Client Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client operations and management. Use specific examples that demonstrate your leadership skills and ability to optimise processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client service and operational excellence. Mention how your previous experiences align with the responsibilities of the Client Operations Manager role.
Highlight Key Achievements: In your application, emphasise any significant achievements in previous roles, such as successful process improvements or enhanced client satisfaction metrics. Quantify these achievements where possible.
Showcase Soft Skills: Don’t forget to mention your soft skills, such as communication, teamwork, and problem-solving abilities. These are crucial for managing client relationships and leading teams effectively.
How to prepare for a job interview at Response Personnel
✨Showcase Your Leadership Skills
As a Client Operations Manager, strong leadership is key. Be prepared to discuss your previous experiences in managing teams and how you’ve successfully led initiatives that improved client satisfaction or operational efficiency.
✨Demonstrate Client-Centric Thinking
This role requires a commitment to client service excellence. Share specific examples of how you've handled complex client queries or complaints in the past, highlighting your problem-solving skills and dedication to maintaining high levels of client satisfaction.
✨Prepare for Process Improvement Discussions
The company values continuous improvement. Think about times when you’ve optimised processes or implemented best practices. Be ready to explain your thought process and the impact of these changes on client experience and operational efficiency.
✨Highlight Your Cross-Functional Collaboration
Collaboration is crucial in this role. Prepare to discuss how you’ve worked with different departments to streamline workflows and improve service delivery. Emphasise your ability to foster teamwork and ensure cohesive operations across various teams.
