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- Tasks: Support customers in hostels, manage caseloads, and conduct support sessions.
- Company: Join a reputable not-for-profit housing association in Luton.
- Benefits: Enjoy a competitive salary and a structured work schedule with advance rota planning.
- Why this job: Make a real impact by helping customers develop life skills and secure their independence.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: This is a maternity cover role from April to November 2025.
The predicted salary is between 24000 - 25500 £ per year.
Salary £24,000 - £25,500 dependant on experience.
Rotated Shifts: 7am-3pm / 9:30am-5:30pm / 11am-7pm (37 hours per week) rota is scheduled in advance.
Duration: Maternity cover April - November 2025.
Our client is a not-for-profit housing association located in Luton. This is an amazing opportunity to work for a reputable company providing support and care to customers.
Key Responsibilities:
- Comprehensive delivery of the day-to-day running of the hostel provision and direct support service to customers.
- Working in a psychologically informed way, coaching customers in a person-centred and non-judgmental way appropriate to their individual needs.
- Manage your own case load of customers by organising and conducting support sessions on a weekly basis, attending professionals' meetings, supporting customers with external appointments, completing referrals to external services where appropriate.
- Think creatively and practically to deliver the best possible support.
- Complete assessments with new customers following referrals, devise and implement support and risk management plans.
- Arrears management.
- Provide assistance relating to benefit claims and personal contribution charges, including setting up payment plans, benefit applications and dealing with benefit queries.
- Ensuring the accommodation remains a safe and secure place for customers to live and staff to work.
- Support customers to learn independent life skills to enable a successful, planned move-on into the community.
- Carry out room checks with customers.
- Comply with health and safety by completing health and safety premises checks, fire drills and reporting repair requests.
Role Profile:
- Working collaboratively with the Team Leader and Services Manager to ensure that customers always receive a consistent standard, a positive attitude and appropriate behaviour in the delivery of the service.
- Utilise knowledge, skills and experience to recognise difficult or challenging customer situations and use appropriate skills to support colleagues to influence and bring about positive change to the customers' behaviour.
- Daily recording to evidence the support given and ensure the internal system reflects any changes relating to the customer.
- Ensure customers are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to participate in service improvements.
- Provide cover for other Support Coaches as required.
- Efficiently liaise with other professionals such as social workers, solicitors, translators, police and education providers.
- Work collaboratively with other departments within the company such as Repairs, Cleaning and Gardening and Finance departments.
- Ensure child protection and safeguarding policies and procedures are adhered to, reporting any concerns as required under legislation and Local Authority procedures.
- Understand and follow company policies and procedures always, including Health and Safety, Fairness, Lone Working, SOVA and Child Protection, reporting any concerns as required under legislation and Local Authority procedures.
- Promote company services to the wider community.
Support Coach (Hostels) employer: Response Personnel Ltd
Contact Detail:
Response Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Coach (Hostels)
✨Tip Number 1
Familiarise yourself with the principles of psychologically informed environments. Understanding how to apply these principles in your interactions with customers will demonstrate your commitment to their well-being and your ability to provide effective support.
✨Tip Number 2
Network with professionals in the housing and support sector. Attend local events or join online forums where you can connect with others in similar roles. This can help you gain insights into the role and potentially get a referral.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've creatively addressed challenges in previous roles. This is particularly relevant for the Support Coach position, where thinking outside the box is essential.
✨Tip Number 4
Research the specific needs of the community in Luton. Understanding the local context and the challenges faced by residents will allow you to tailor your approach and demonstrate your genuine interest in making a positive impact.
We think you need these skills to ace Support Coach (Hostels)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Support Coach position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in support roles or working with vulnerable individuals. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage case loads and provide effective support.
Write a Strong Cover Letter: In your cover letter, express your passion for supporting individuals in a hostel environment. Provide specific examples of how you've used a person-centred approach in previous roles and how you can contribute to the company's mission.
Highlight Relevant Skills: Make sure to emphasise skills that are crucial for the role, such as communication, problem-solving, and teamwork. Mention any experience with health and safety compliance, as well as your ability to work collaboratively with other professionals.
How to prepare for a job interview at Response Personnel Ltd
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Support Coach. Be prepared to discuss how your skills and experiences align with the specific tasks, such as managing case loads and conducting support sessions.
✨Showcase Your Coaching Skills
Since the role involves coaching customers in a person-centred way, think of examples from your past experiences where you've successfully supported individuals. Highlight your ability to work in a non-judgmental manner and adapt your approach to meet individual needs.
✨Demonstrate Team Collaboration
This position requires working collaboratively with various professionals and departments. Prepare to discuss instances where you've effectively worked in a team, resolved conflicts, or liaised with external services to achieve positive outcomes.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle challenging situations. Think about potential scenarios you might face in a hostel environment and how you would respond to ensure customer safety and well-being.
