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- Tasks: Be the first point of contact for housing queries and manage repair requests.
- Company: Join Response, a caring organisation dedicated to improving lives through mental health services.
- Benefits: Enjoy 25 days annual leave, flexible working, and professional development opportunities.
- Why this job: Make a real difference in people's lives while developing your admin skills in a supportive team.
- Qualifications: GCSEs in English and Maths, IT skills, and a passion for helping others.
- Other info: Dynamic workplace with excellent training and career growth potential.
The predicted salary is between 22700 - 25700 £ per year.
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living.
What You’ll Be Doing:
Response are looking for an enthusiastic and highly motivated Administrator to join our dedicated Maintenance team within Housing & Property at Response. The Housing team focuses on all aspects of tenancy sustainment and the Property team focus on all day-to-day repairs, planned improvements and cyclical compliance work. This position is suited to someone who wants to utilise their administration skills in a busy and supportive workplace for an organisation that is committed to improving the lives of others.
Some of the core duties include:
- First point of contact, and customer service representative for all Housing & Property queries
- Responsible for maintaining the Repairs Mailbox on Outlook and responding to queries within a designated timeframe as outlined
- Monitoring of the main Housing & Property phone line used by support staff and residents to report any queries, anti-social behaviour, urgent and non-urgent repairs
- Using the company system to log and raise repair requests and assign to internal operative/external contractor, within agreed KPI’s
- To work as a cohesive unit with other Repairs Administrators
- Co-ordinate communication across the Housing and Property department
- Ensure accurate and consistent record keeping through housing management systems, ensuring confidentiality and compliance with GDPR regulations
- Undertake all training required by Response, participate in supervision, induction, appraisal and attend all relevant meetings
- Follow all policies and procedures of Response
- Support the smooth operation of Property & Housing and their Manager
- Working closely with other Response admin teams to ensure flow of cross departmental information and consistent application of Response processes and procedures
The Successful Applicant:
Our main priority is to find people who can live our values every day – Caring, Safe, Creative and Aspirational. We provide excellent training on everything else, but we do ask that you have:
- GCSE’s in English and Maths (or equivalent)
- Understanding and experience of working in an office environment
- IT literate with experience using MS Office packages – including Excel
- Experience working to strict deadlines without compromising content and service
- Good communication skills, written, verbal and listening
- Strong planning, organisational and time management skills
- Ability to work as part of a team
- Ability to work safely and responsibly without direct supervision and on own initiative
- Able to handle confidential information appropriately
- Flexible approach to working hours
- Strong relationship building skills and to be able to build trusting and honest relationships quickly
What We Offer:
- 25 days annual leave and standard bank and public holidays
- Blue Light card and other discounted shopping
- Employee Assistance Plan - with access to free counselling
- Cycle to Work Scheme
- Enhanced family friendly leave
- Flexible and agile working opportunities (role dependent)
- Professional qualification sponsorship and study leave
- £500 refer a friend bonus scheme
- Optional health cash care plan with money off prescriptions and treatments
- Wellbeing hub and mental wellbeing support app – approved by NHS
- Free flu jabs
- Free DBS application
If this Repairs Administrator position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date – 02/03/2026. All our roles require a DBS check, two references from most recent employers and you must have the right to work in the UK – Unfortunately, Response are not able to offer sponsorship under the points based system. Should you apply for the role and require sponsorship, you will be withdrawn from the recruitment process. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer.
Repairs Administrator in Oxford employer: Response Organisation
Contact Detail:
Response Organisation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Administrator in Oxford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Response and their mission. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Show your enthusiasm! When you’re in the interview, let your passion for helping others shine through. Talk about why you want to work in housing and property and how you can contribute to the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Repairs Administrator in Oxford
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for helping others shine through. We want to see that you’re genuinely excited about the role and how it fits into our mission at Response.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your background aligns with what we do, so don’t hold back on showcasing your admin skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Response Organisation
✨Know the Company Inside Out
Before your interview, take some time to research Response and their mission. Understand their values—Caring, Safe, Creative, and Aspirational—and think about how your own experiences align with these. This will help you demonstrate your enthusiasm for the role and show that you're a good fit for their team.
✨Showcase Your Admin Skills
As a Repairs Administrator, you'll need strong organisational and communication skills. Prepare examples from your past experiences where you've successfully managed multiple tasks or resolved customer queries. Be ready to discuss how you handle strict deadlines while maintaining quality service.
✨Familiarise Yourself with Relevant Tools
Since the role involves using MS Office packages, especially Excel, brush up on your skills before the interview. You might be asked about your experience with these tools, so having specific examples of how you've used them in previous roles can really set you apart.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
