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- Tasks: Support residents with housing and income management while promoting independence and well-being.
- Company: Response, a compassionate organisation dedicated to mental health and housing support.
- Benefits: 33 days annual leave, flexible working, professional development, and employee discounts.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Relevant housing management qualification and experience with vulnerable residents.
- Other info: Join a diverse team committed to caring, safety, creativity, and aspiration.
The predicted salary is between 26700 - 30400 £ per year.
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health?
Response are recruiting for a Housing & Income Support Officer within our Housing & Property Team. The Housing & Income Support Officer will provide robust occupancy related support, income management, and safeguarding interventions within supported accommodation. They will ensure residents sustain their occupancies, manage payments, and receive necessary support while maintaining compliance with housing regulations and safeguarding policies. The postholder will work closely with internal teams, external agencies, and vulnerable residents to promote financial stability, housing security, and overall well-being.
Overall job responsibility: Some of the core duties include:
- Monitor rent accounts, identify arrears, and take proactive steps to prevent debt escalation.
- Engage with residents to agree on affordable repayment plans and provide budgeting support.
- Assist residents in accessing Housing Benefit, Universal Credit, and other financial and/or benefit entitlements.
- Work closely with the Finance team to address outstanding debts and implement effective debt management strategies.
- Help residents maintain their occupancies by addressing housing-related challenges such as rent issues, challenging behaviour, non-engagement, and property maintenance concerns.
- Conduct regular occupancy sustainment visits, tenancy reviews, inspections, health and safety visits, welfare checks, and support assessments.
- Identify safeguarding concerns, ensuring they are reported and escalated in line with organisational and legal requirements.
- Work with support agencies, social services, and safeguarding leads to ensure residents receive the necessary protection and interventions.
- Maintain accurate and confidential records of safeguarding cases and actions taken.
- Assist in managing occupancy breaches, challenging behaviour complaints, and safeguarding incidents.
- Support the allocation and void management process to ensure smooth transitions for new residents.
- Conduct property inspections, ensuring homes meet health & safety and housing compliance standards.
- Develop strong working relationships with external agencies, such as local authorities, welfare services, and safeguarding teams.
- Organise workshops and one-to-one sessions on financial management, tenancy sustainment, and safeguarding awareness.
The Successful Applicant: Our main priority for all our roles at Response is to find people that can live our values every day – Caring, Safe, Creative and Aspirational. We provide excellent training on everything else, but we do ask that you have:
- Relevant qualification in housing management, safeguarding, or a related field (e.g., CIH Level 3, Diploma in Housing, or equivalent experience).
- Safeguarding and welfare benefits training (or willingness to undertake).
- Strong knowledge of rent collection processes, arrears prevention, and welfare benefits.
- Experience in housing management, income collection, or occupancy sustainment.
- Experience working with vulnerable residents and understanding safeguarding protocols.
- Experience working to strict deadlines without compromising content and service.
- IT literate with experience using MS Office packages.
- Ability to identify and respond to safeguarding concerns effectively.
- Strong communication and negotiation skills to engage with residents and external agencies.
- Ability to manage caseloads, prioritise workload, and work independently.
- Strong literacy and numeracy skills.
- Strong planning, organisational and time management skills.
- Ability to show initiative.
- Be proactive and identify concerns before they become an incident.
- Ability to provide non-judgemental, emotional and practical support.
- Demonstrate respect for difference and diversity.
- Live our values of Caring, Safe, Creative and Aspirational.
What We Offer:
- 33 days annual leave (inclusive of bank holidays)
- Blue Light card and other discounted shopping
- Employee Assistance Plan - with access to free counselling
- Cycle to Work Scheme (after probation)
- Enhanced family friendly leave
- Flexible and agile working opportunities (role dependent)
- Professional qualification sponsorship and study leave
- £500 refer a friend bonus scheme
- Optional health cash care plan with money off prescriptions and treatments
- Wellbeing hub and mental wellbeing support app – approved by NHS
- Free flu jabs
- Free DBS application
If this Housing & Income Support Officer position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date – 03/03/2026. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.
Housing and Income Support Officer in Oxford employer: Response Organisation
Contact Detail:
Response Organisation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing and Income Support Officer in Oxford
✨Tip Number 1
Get to know the company culture! Before your interview, check out Response's website and social media. Understanding their values like Caring, Safe, Creative, and Aspirational will help you connect with the team and show you're a great fit.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to housing management and safeguarding. We can even help you with mock interviews to boost your confidence and ensure you nail those tricky questions.
✨Tip Number 3
Show off your skills! Bring examples of how you've helped vulnerable residents or managed occupancy issues in the past. Real-life stories will make your application stand out and demonstrate your hands-on experience.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing and Income Support Officer in Oxford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in housing management and safeguarding. We want to see how your skills align with our mission at Response!
Showcase Your Passion: Let us know why you’re excited about empowering residents and promoting independence. Share any personal experiences or motivations that drive your interest in mental health and housing support.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your achievements and how they relate to the role of Housing & Income Support Officer.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Response Organisation
✨Know Your Stuff
Make sure you brush up on housing management and safeguarding protocols. Familiarise yourself with the key responsibilities of a Housing & Income Support Officer, especially around rent collection and supporting vulnerable residents. This will show that you're not just interested in the role but also understand its importance.
✨Show Your Caring Side
Since Response values caring and compassion, be prepared to share examples from your past experiences where you've supported individuals or communities. Highlight any instances where you've helped someone overcome challenges, particularly in housing or financial situations.
✨Ask Smart Questions
Prepare thoughtful questions about the organisation's approach to safeguarding and how they support their staff in managing challenging situations. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
✨Demonstrate Your Proactivity
Be ready to discuss how you've identified and addressed issues before they escalated in previous roles. Whether it's managing arrears or engaging with residents, showcasing your proactive nature will resonate well with the interviewers at Response.
