Bank Mental Health Support Worker, Aylesbury

Salary: £14.06 - £15.19 per hour. Hours – Monday – Sunday, shifts include days, evenings, nights and weekends. Service – Harwood House, Aylesbury.

What You’ll Be Doing

Response is looking for an enthusiastic, caring person to join their dedicated team at Harwood House. The Harwood House team is a 24/7 supported living scheme for adults with long‑term mental health issues. Clients are supported at Harwood House following extended stays on acute psychiatric and rehabilitation wards or are returning closer to home after periods in out‑of‑county placements. As a Mental Health Support Worker, you will be responsible for providing person‑centred support to residents with serious mental illness including adults who have a primary diagnosis of a psychotic illness often with one or more coexisting conditions such as physical health issues, neurodiversity, drugs & alcohol use and cognitive impairment.

Clients praise the passion of our Support Workers: “The staff are caring, kind, compassionate and understanding. They support me and care for me and are first class. I am happier now than I have been in years.”—Client in Adult Services.

Core Duties

• Provide emotional support, encouragement, and practical assistance to residents with daily living activities. This may include medication assistance, engaging with interests, education, accessing community groups/facilities, employment, teaching life skills such as shopping, budgeting, using public transport, planning to prepare and cook meals, and maintaining accommodation.
• Foster a supportive and empowering environment that promotes residents’ independence and monitor their physical and mental health, ensuring access to primary health services or liaising with mental health services.
• Support clients to attend appointments when required.
• Ensure daily paperwork is completed.
• Support the Service Manager to achieve monthly service targets.
• Comply with all Health and Safety measures to keep residents, visitors, colleagues and yourself safe.
• Work with all residents using a trauma‑informed approach based on the six principles of trauma informed care: Safety, Trust, Choice, Collaboration, Empowerment and Cultural Consideration.
• Promote engagement of family, friends and carers, ensuring they are involved in the resident’s support and given information about the service.

The Successful Applicant

Our main priority for all our roles at Response is to find people that can live our values every day – Caring, Safe, Creative and Aspirational.

Essential Criteria

• GCSEs in English and Maths (or equivalent).
• A commitment to undertake continual personal development, including completing the Care Certificate.
• IT literate with experience using MS Office packages.
• Good written, verbal and listening communication skills.
• Ability to provide non‑judgemental, emotional and practical support to residents.
• A genuine interest in mental health and well‑being with a commitment to delivering Response’s mission.
• Demonstrates high levels of personal and professional integrity aligned with Response’s vision, mission and values.
• Ability to follow health and safety procedures.
• Demonstrate respect for difference and diversity.

What We Offer

• 37 days annual leave (inclusive of bank holidays).
• Blue Light card and other discounted shopping.
• Employee Assistance Plan with access to free counselling.
• Cycle to Work Scheme.
• Enhanced family‑friendly leave.
• Professional qualification sponsorship and study leave.
• £500 refer‑a‑friend bonus scheme.
• Optional health cash care plan providing discounts on prescriptions and treatments.
• Wellbeing hub and NHS‑approved mental wellbeing support app.
• Free flu jabs.
• Free DBS application.

You will receive training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength‑Based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients.

Closing date: 27/05/2026. We are a Disability Confident Employer. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.