Job Description – Software Asset Management (SAM) SME / ServiceNow SAM Pro Consultant
Experience: 8–12+ years
Primary Skills: Software Asset Management, ServiceNow SAM Pro, ITAM, Software License Optimization
Role Overview
- We are looking for an experienced Software Asset Management (SAM) SME with strong ServiceNow SAM Pro expertise who can provide both technical and consulting leadership across complex enterprise SAM environments.
- The ideal candidate should have experience assessing existing SAM landscapes, identifying gaps across technology, data, processes and operating models, and designing solutions that improve software asset visibility, compliance, automation and cost optimization.
- Key Responsibilities
- Assess enterprise Software Asset Management landscapes across people, process, technology, data and governance.
- Evaluate existing ServiceNow SAM Pro implementations and identify opportunities to improve adoption and value realization.
- Assess end-to-end SAM processes including software discovery, inventory, normalization, entitlements, reconciliation, compliance and optimization.
- Evaluate and improve Effective License Position (ELP) and software entitlement management.
- Identify opportunities to automate manual SAM activities using ServiceNow workflows, automation and AI.
- Assess integration across SAM, HAM, CMDB, Discovery, procurement/S2P, contracts and financial systems.
- Identify software cost-optimization opportunities including unused licenses, shelfware, over-licensing, duplicate applications, vendor consolidation and renewal optimisation.
- Design appropriate SAM target operating models, processes and governance frameworks.
- Assess technology options and provide recommendations across optimizing/configuring existing platforms, augmenting capabilities or developing new capabilities where appropriate.
- Develop SAM transformation roadmaps, including quick wins and longer-term initiatives.
- Define relevant KPIs, business outcomes and cost-saving levers for SAM transformation.
- Translate business challenges into solution approaches, architecture, implementation roadmaps and clearly defined work packages.
- Engage confidently with senior business, procurement, technology and ServiceNow stakeholders.
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Software Asset Manager employer: Response Informatics
As a Credit Collections Specialist at our company, you will thrive in a dynamic work environment that prioritises employee development and collaboration. We offer competitive benefits, a supportive culture that encourages innovation, and ample opportunities for professional growth, all while being located in a vibrant area that fosters both personal and career advancement.
