Major Incident Manager (Greater London)

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree or relevant certifications (e.g., ITIL, PMP, SAP Certified Integration Architect) preferred.
• Experience:
• Minimum of 10+ years in IT integration management, with at least 5 years in a leadership role overseeing major incident management or similar programs.
• Proven exposure to integration technologies such as WebMethods, SAP Integration Suite, SAP Data Services (DS), and Centralized Integration Data Services (CIDS).
• Extensive experience in managing high-stakes incidents in enterprise-level environments.
• Technical Skills:
• Deep understanding of integration architectures, middleware, APIs, and data synchronization tools.
• Hands-on experience with WebMethods, SAP Integration Suite, SAP DS, and/or CIDS.
• Familiarity with ITIL frameworks and incident management best practices.
• Leadership Skills:
• Strong ability to lead cross-functional teams and manage complex, high-pressure situations.
• Exceptional problem-solving and decision-making skills with a focus on root cause resolution.
• Communication: Excellent verbal and written communication skills, with the ability to present technical concepts to non-technical stakeholders.
• Analytical Mindset: Ability to analyse complex integration workflows and identify areas for optimization and risk reduction.