Role: Exit Programme/Project Manager
Location: Newbury and or London Office 2 to 3 days per week
Positions: Contract (Outside IR35)
Clearance: SC Cleared(Mandatory)
Job Description/Deliverables :
Overview
Client is seeking an experienced Exit Manager to lead the end-to-end transition and exit of services. The role will be accountable for planning, governance, contractual compliance, stakeholder management, knowledge transfer, service transition, operational handover and contractual closure.
The successful candidate will act as the Client's single point of accountability for exit management, working closely with our customer, suppliers, new provider, Client delivery teams, commercial, legal, service, security and operational stakeholders.
Key Responsibilities:
Exit Governance & Mobilisation
Establish and manage programme governance for the exit.
Chair and coordinate Joint Exit Boards.
Develop and maintain integrated programme plans.
Manage RAID, dependency, decision and change registers.
Establish escalation routes across all parties.
Coordinate , Customer, Suppliers and other stakeholders.
Manage programme reporting and executive updates.
Contract & Compliance Management
Lead NS3 compliance activities.
Ensure contractual obligations are met throughout the exit.
Coordinate legal, commercial and procurement stakeholders.
Support licence transfers, vendor novation's and contractual obligations.
Manage audit evidence and assurance requirements.
Maintain full documentation and evidence records.
Transition Planning
Define and agree transition strategy.
Develop integrated , Customer and the new suppliers transition plans.
Define operational handover processes and responsibilities.
Establish transfer acceptance criteria.
Coordinate asset, service and documentation baselines.
Manage transition readiness activities.
Service & Operational Handover
Coordinate knowledge transfer activities.
Oversee shadowing and reverse-shadowing activities.
Manage pilot transition and validation.
Coordinate service transfer waves.
Manage Early Life Support (ELS).
Drive operational acceptance and handover.
Stakeholder Management
Act as primary Customer interface for exit activities.
Engage with senior customer stakeholders.
Coordinate with all parties for transition activities.
Manage internal delivery, service, commercial and legal teams.
Present progress, risks and decisions at Steering Committees and Executive Boards.
Essential Experience
Previous experience leading large-scale Managed Service exits or service transitions.
Demonstrable experience acting as an Exit Manager, Transition Manager or Senior Programme Manager.
Experience delivering complex contractual transitions valued £10m+.
Strong governance, planning and risk management capability.
Experience working with multiple suppliers and customer organisations.
Experience managing knowledge transfer and operational handover activities.
Commercial and contractual awareness.
Excellent stakeholder management and executive communication skills.
Desirable Experience
Utilities, Energy or Critical National Infrastructure experience.
Regulated industry experience.
Experience managing SIAM or multi-supplier environments.
ITIL certification.
MSP / Prince2 Practitioner.
Agile / Sprint Programme delivery experience.
Experience supporting service transition into a managed service provider.
Required Skills
Programme Management
Exit Management
Service Transition
Stakeholder Management
Risk Management
Contract Management
Governance
RAID Management
Supplier Management
Service Management
Executive Reporting
Knowledge Transfer Planning
Deliverables
The contractor will be accountable for delivering:
Approved Exit Plan
Exit Governance Structure
Integrated Transition Plan
RAID and Dependency Management
Knowledge Transfer Programme
Service Transfer Readiness Assessments
Pilot Transition Execution
Service Handover
Early Life Support Management
Contractual Closure and Exit Acceptance
Exit Project Manager in London employer: Response Informatics
As a Credit Collections Specialist at our company, you will thrive in a dynamic work environment that prioritises employee development and collaboration. We offer competitive benefits, a supportive culture that encourages innovation, and ample opportunities for professional growth, all while being located in a vibrant area that fosters both personal and career advancement.
