At a Glance
- Tasks: Manage customer escalations and ensure service level agreements are met.
- Company: Response Informatics, a dynamic company focused on client engagement.
- Benefits: Hybrid work model, competitive pay, and opportunities for skill development.
- Other info: Exciting role with potential for career advancement.
- Why this job: Join a proactive team and make a difference in customer satisfaction.
- Qualifications: Strong communication skills and experience in customer service.
The predicted salary is between 30000 - 40000 £ per year.
Greetings from Response Informatics! We are currently hiring a Customer Escalation & SLA Manager for an exciting client engagement.
Role: Customer Escalation & SLA Manager
Location: Edinburgh, UK (Hybrid)
Position: FTC
Duration: 3 to 12 Months
Languages: English with French, German, or Spanish (Any 1 language in addition to English)
Overview: We are seeking a proactive and detail-oriented Customer Escalation & SLA Manager.
Escalations Specialist in Edinburgh employer: Response Informatics
As a Field Service Engineer in Glasgow, you will join a dynamic team that values innovation and excellence in network installation and support. Our company fosters a collaborative work culture, offering extensive training and development opportunities to help you grow your skills in cutting-edge technologies. With a commitment to employee well-being and a supportive environment, we ensure that our engineers thrive both professionally and personally while working on exciting projects.
