Response Informatics is seeking a proactive Customer Escalation & SLA Manager for an exciting client engagement in Edinburgh. The role focuses on overseeing escalations, monitoring queues and ensuring SLAs are met to maintain high customer satisfaction.
You will coordinate cross-functional teams (engineering, product, support), provide regular status updates to stakeholders, and drive process improvements. Fluency in English plus one of French, German or Spanish is required.
#J-18808-LjbffrCustomer Escalation & SLA Lead - Hybrid (UK) employer: Response Informatics
As a Field Service Engineer in Glasgow, you will join a dynamic team that values innovation and excellence in network installation and support. Our company fosters a collaborative work culture, offering extensive training and development opportunities to help you grow your skills in cutting-edge technologies. With a commitment to employee well-being and a supportive environment, we ensure that our engineers thrive both professionally and personally while working on exciting projects.
