Greetings from Response Informatics!! We are currently hiring a Gen esys Cloud Consultant for an exciting client engagement. Role: Genesys Cloud Consultant Location: London, UK (Hybrid) ( 3 days per week on-site in the City of London) Positions: Contract(Inside IR35) ROLE OVERVIEW We are seeking an experienced Genesys Cloud Consultant to join a contact centre transformation programme on a contract basis. This is a senior, client-facing role for someone who has spent their career designing, implementing and migrating Genesys solutions ideally within the insurance sector and who can demonstrably move the needle on agent productivity and customer experience. You will bring deep hands-on Genesys expertise, a track record of successful migrations to Genesys Cloud, and enough exposure to AI-led enhancements to help shape the next generation of intelligent contact centre capabilities on top of the platform. KEY RESPONSIBILITIES Lead the design and implementation of Genesys Cloud solutions across voice and digital channels, translating business requirements into robust, scalable contact centre architectures. Own and deliver migrations from legacy Genesys platforms (e.g. Engage / Pure...
Cloud Consultant employer: Response Informatics
As a Field Service Engineer in Glasgow, you will join a dynamic team that values innovation and excellence in network installation and support. Our company fosters a collaborative work culture, offering extensive training and development opportunities to help you grow your skills in cutting-edge technologies. With a commitment to employee well-being and a supportive environment, we ensure that our engineers thrive both professionally and personally while working on exciting projects.
