Patient Enquiries and Reception Administrator
Part time – 20 hours. 2.5 days per week (preferably Monday, Wednesday and Saturday Morning)
£26,500 per annum pro rata
Need to Know
Response Physio & Sports Therapy comprises a network of 18 clinics across the UK looking after patients who are self paying or referred by the NHS or their insurance company. We have a growing support centre team based in West Bridgford, Nottingham & now have a rare and exciting opportunity for a dynamic individual to join us.
The ideal candidate will have great attention to detail, excellent communication skills, a positive attitude towards change and the capability to adapt in a role where no two days are the same.
Patient Enquiries and Reception Administrator responsibilities:
- Managing incoming calls, patient emails, bookings and cancellations
- Reception duties
- Completing administrative tasks, including GDPR forms
- Assisting with patient management
Role Requirements:
To be successful in this role you will have a professional & positive approach and the below skillset:
- Excellent communication skills
- The ability to quickly build rapport
- Excellent attention to detail
- Strong IT skills (Microsoft Office essential, Diary Management System experience preferred)
- Previous experience within a customer service roles
- The ability to work in a continuously developing environment
- Strong problem solving skills
Who is Response Healthcare Group? Since 2004, Response Healthcare Group has been committed to delivering tailored healthcare services through our network of brands:
- Response Physio & Sports Therapy: Providing expert physiotherapy services in our David Lloyd Club clinics.
- Response Primary Care: Delivering early intervention and treatment for musculoskeletal conditions in partnership with primary care networks and GP practices.
- Response Occupational Health: Promoting employee well-being through comprehensive occupational health services.
Patient Enquiries and Reception Administrator in West Bridgford employer: Response Healthcare Group
Response Physio is an exceptional employer, offering a supportive and vibrant work culture that prioritises employee growth and wellbeing. Located within the David Lloyd Farnham health club, our team enjoys access to top-notch facilities while benefiting from extensive training programmes and flexible working options, ensuring a fulfilling career in physiotherapy that makes a meaningful impact on the community.
