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- Tasks: Join our team as a Service Technician, servicing and calibrating cutting-edge collision repair equipment.
- Company: Work with a market leader in collision repair solutions, dedicated to customer satisfaction.
- Benefits: Enjoy extensive travel opportunities, hands-on training, and a supportive team environment.
- Why this job: Be part of a dynamic crew focused on innovation, customer care, and professional growth.
- Qualifications: Fluent in English, full UK driving license, and experience in mechanical/electronic engineering required.
- Other info: Embrace a role that combines technical skills with customer interaction and sales potential.
The predicted salary is between 30000 - 42000 £ per year.
The Service Engineer will work in the client's organisation, a market leader in collision repair equipment with the main purpose of driving the Service needs, installations and support of the client's equipment. The successful applicant will visit customer’s locations and carry out servicing and calibration checks to the client's Total Bodyshop Solutions in Joining, Measuring, Straightening and other manufacturers collision repair equipment keeping in premium condition to deliver on Customer Satisfaction, expectations, requirements and always looking for future/new business opportunities (servicing and sales). The successful candidate will be working closely with the Aftermarket Manager, Service Engineers and Technical Sales Representatives, operating as a commercial crew in a constant journey of customer satisfaction. Furthermore, they will work closely with the Internal Support organisation to secure a premium service experience for the customer, providing service and spare parts from the installation all the way through to the aftercare support for all current and potential customers to maintain a high level of customer service.
Main Responsibilities
- Execute and Develop the client's Service/Sales needs and opportunities in the UK Market
- Execute product and solution demonstrations in cooperation with the Technical Sales Representative
- Execute installations of equipment and start-up training to deliver customer satisfaction
- Execute Service, Warranty and Calibration activities according to the client's service bulletins and instructions
- Administration of Service Activities, Invoicing and Servicing/Training/Sales opportunities in the CRM (Customer Relationship Management) system and engage fully in regular internal Meetings
- Actively work to increase the service, training and repair business potential at the Customer’s site.
Required Qualifications
- Fluent in English, both spoken and written
- Hold a full UK driving license
- Personal situation that allows extensive travel within the UK
- Customer focused and able to deliver on promises
- Competent experience within mechanical and electronic engineering
- Good technical knowledge of the collision repair industry and car manufacturing requirements
- Sound understanding of health and safety requirements around the workplace
- Comfortable with PCs in general and Microsoft Office
Interested? Please apply below. If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful.
Service Technician Automotive employer: Response Consulting
Contact Detail:
Response Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician Automotive
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the collision repair industry. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated, which is crucial for a Service Technician role.
✨Tip Number 2
Network with professionals in the automotive service sector. Attend industry events or join online forums where you can connect with current Service Technicians or those in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've delivered excellent customer service in previous roles. The ability to showcase your customer-focused approach will be key in demonstrating that you can meet the expectations outlined in the job description.
✨Tip Number 4
Be ready to talk about your experience with CRM systems and how you've used them to manage service activities. Highlighting your organisational skills and familiarity with technology will show that you're well-equipped for the administrative aspects of the role.
We think you need these skills to ace Service Technician Automotive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in mechanical and electronic engineering, as well as any previous roles in customer service or the collision repair industry. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer satisfaction and your ability to deliver on promises. Mention your understanding of health and safety requirements and how you can contribute to the client's service needs.
Highlight Technical Skills: In your application, emphasise your technical knowledge of collision repair equipment and car manufacturing requirements. This will show that you are well-prepared for the role and understand the industry.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Response Consulting
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of mechanical and electronic engineering, especially as it relates to the collision repair industry. Be prepared to discuss specific equipment and techniques you are familiar with, as this will demonstrate your competence and confidence in the role.
✨Emphasise Customer Focus
Since customer satisfaction is key in this role, be ready to share examples from your past experiences where you successfully met or exceeded customer expectations. Highlight your ability to build relationships and how you handle challenging situations with clients.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss scenarios where you've had to troubleshoot issues or provide solutions on-site. This could involve installations or servicing challenges. Showing that you can think on your feet and adapt to different situations will impress the interviewers.
✨Be Ready for Practical Demonstrations
Given the hands-on nature of the role, be prepared for potential practical assessments during the interview. Familiarise yourself with the types of equipment you might be working with and be ready to demonstrate your skills or knowledge about installations and calibrations.
