Academy Operations Team Leader in Surrey, Tadworth

An exciting opportunity has been created at Toyota GB, who are seeking to recruit an Academy Operations Team Leader through their partner, AGA Performance. AGA Performance is an ISO accredited Training and Learning and Development Consultancy, providing high-quality, unique and distinctive products and services to the automotive industry, and works closely with Toyota.

Toyota (GB) is the national sales and marketing arm for Toyota and Lexus in the UK and is proud to be one of the Sunday Times Top 100 Companies to Work For. They are responsible for sales, marketing, and customer relationships nationwide, consistently delivering dedication, innovation and quality within the world's leading automotive company.

You will provide regular proactive monitoring, data analysis and reporting against KPIs. Your responsibilities include managing the Academy Support Team to ensure a customer-first service is provided to the network and all TGB stakeholders. Work closely with the training leader(s), Toyota Motors Europe (TME) and other stakeholders to ensure a seamless service delivery.

• Specific line management responsibilities (for example, quarterly reviews, annual reviews, performance management development, etc)
• Proactive data management not transactional, but linked to awareness of corporate / TME / Network goals and requirements to make value-add recommendations
• Proactively investigate and interpret data from both the Academy and other Business areas to make recommendations for future programme improvement, supporting change
• Proactive awareness of wider organisational priorities in TME, TGB and the Network, to ensure all activity (e.g. course scheduling, demand, licencing status) is completed in a timely and commercially sensitive way
• Seek out opportunities for Academy working practice and system (SABA) efficiencies, which will enable increased levels of automation and dashboard data to support the Network's ability to self-serve information
• Seek out opportunities to standardise and improve feedback gathering, analysis and reporting, ensuring that insights are actionable and reported on
• Maintain smooth operational performance of the Academy, ensuring TGB Management is kept updated on relevant developments
• Conduct data analysis and produce monthly progress reports, as per the reporting mechanisms provided, of progress against KPIs
• Undertake planning and scheduling of Toyota Academy Support Team activities, identifying key priorities and keeping track of team member workloads and capacity
• Proactively deal with any performance issues and take appropriate steps to ensure high standards of performance and a positive team culture are the norm

You will be able to analyse and interpret data effectively, and have excellent communication skills, both written and verbal. You will have exceptionally well-organised and be agile and responsive to change. A full driving licence is required, along with the ability to travel to the TGB Training Academy in Derbyshire (possibly once a month).

Benefits include 24 days holiday a year, plus bank holidays, and ongoing career development support.

Once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage, which will either be an interview with the business or not, depending on your experience.

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