At a Glance
- Tasks: Lead a team to enhance customer support and resolve complex technical issues.
- Company: Dynamic tech company focused on customer satisfaction and innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a collaborative environment with a focus on continuous learning.
- Why this job: Make a real difference in customer experiences while leading a passionate team.
- Qualifications: Experience in customer support and strong technical troubleshooting skills.
The predicted salary is between 49500 - 60500 £ per year.
Overview This Head of Customer Support role will champion the customer post-purchase journey.
You will balance strategic leadership with technical, hands on troubleshooting.
Leading a lean team of two Support Technicians, your mission will be to elevate the support standards, optimise ticketing workflows, and ensure customers receive fast, accurate and empathetic resolutions to complex technical challenges.
The Role Some key responsibilities are as follows: Leadership and Team Management Mentor and coach two Support Technicians, fostering a culture of continuous learning, accountability and technical excellence.
Technical Support Excellence Act as point of contact for complex technical issues relating to satellite hardware, cellular Internet of Things devices and network connectivity.
Step into the queue when needed to diagnose firmware bugs, network routing anomalies and hardware malfunctions.
Oversee the creation of internal documentation and customer facing help centre articles.
Customer experience
Head of Customer Support in Southampton employer: Resourcing Group
Join a dynamic and innovative Cyber Security company that prioritises employee growth and collaboration in a fully remote environment. With a strong focus on hands-on engineering and customer engagement, you'll have the opportunity to make a significant impact while enjoying a competitive salary and the flexibility of working from anywhere in the UK. The company fosters a culture of continuous learning and support, ensuring you thrive in your role as a Customer Platform Architect.
