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- Tasks: Support the General Manager in driving performance and delivering outstanding customer experiences.
- Company: Join a stable, growing self-storage company with a focus on team development.
- Benefits: Competitive salary, performance bonuses, ongoing training, and clear progression opportunities.
- Other info: Enjoy a friendly work environment with long-term career potential.
- Why this job: Be hands-on in a dynamic role that impacts customer satisfaction and business success.
- Qualifications: Experience in a supervisory role and excellent customer service skills required.
The predicted salary is between 28980 - 28980 £ per year.
We're looking for a proactive and commercially minded Assistant General Manager to help drive performance, maximise occupancy, and deliver an outstanding customer experience.
As Assistant General Manager, you'll support the running of a busy self-storage site—playing a key role in driving unit sales, maintaining high facility standards, and leading a small team. This is a hands-on, customer-facing position where you'll be managing enquiries, converting leads into rentals, and ensuring the site operates efficiently, securely, and in line with brand standards.
- Support the General Manager in leading and developing a small, high-performing team
- Lead by example on the front line, setting standards for sales and service
- Step up to manage the site in the General Manager's absence
- Drive unit rentals by converting enquiries into move-ins
- Monitor performance against KPIs and targets
Customer Experience
- Deliver a friendly, professional service to all customers—face-to-face, phone, and email
- Support customers through their storage journey, from enquiry to move-out
- Ensure units, reception, and external areas are clean, secure, and well-presented
- Manage move-ins, move-outs, and account management
- Carry out regular checks of the facility and report any issues promptly
- Identify opportunities to improve sales performance and operational efficiency
- Support local marketing initiatives and community engagement
Experience
- Experience in a supervisory or management role (retail, hospitality, or storage ideal)
- Excellent customer service and communication skills
- Commercial awareness and a proactive attitude
£28,980 basic salary + performance bonus
Clear progression into General Manager opportunities
Ongoing training and development
Stable, growing industry with long-term career potential
Assistant to the General Manager in Southampton employer: Resourcing Group
Contact Detail:
Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant to the General Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Assistant General Manager role. Think about how you can showcase your customer service skills and experience in managing teams—this is your chance to shine!
✨Tip Number 3
When you get an interview, don’t just focus on answering questions—ask insightful ones too! Show your interest in the company’s goals and how you can contribute to driving performance and maximising occupancy.
✨Tip Number 4
Apply through our website for the best chance of landing that Assistant General Manager gig! We love seeing candidates who are proactive and genuinely interested in joining our team. Plus, it makes tracking your application easier for us!
We think you need these skills to ace Assistant to the General Manager in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the Assistant General Manager role. We want to see how your past roles have prepared you for driving performance and delivering outstanding customer experiences.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your proactive attitude and commercial awareness. Tell us why you're excited about this role and how you can contribute to our team.
Showcase Your Customer Service Skills: Since this role is all about delivering a friendly, professional service, make sure to include examples of how you've excelled in customer service in previous positions. We love seeing real-life stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Resourcing Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant General Manager. Familiarise yourself with the key tasks like driving unit sales and maintaining high facility standards. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position is customer-facing, be ready to share examples of how you've delivered outstanding customer service in the past. Think about specific situations where you turned a negative experience into a positive one, as this will highlight your proactive attitude and problem-solving skills.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as managing a team or dealing with a difficult customer. Practise your responses to these scenarios, focusing on your leadership style and how you would ensure a high-performing team while maintaining brand standards.
✨Demonstrate Your Commercial Awareness
Be prepared to discuss how you can drive performance and maximise occupancy. Research the company’s current market position and think about ways you could contribute to local marketing initiatives or improve sales performance. Showing that you understand the business side of things will set you apart.