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- Tasks: Drive performance and deliver outstanding customer experiences at a busy self-storage site.
- Company: Join a stable and growing company with a focus on team development.
- Benefits: Competitive salary plus bonuses, ongoing training, and clear progression opportunities.
- Other info: Enjoy a supportive environment with long-term career potential.
- Why this job: Be hands-on in a dynamic role that impacts customer satisfaction and sales.
- Qualifications: Experience in management or supervisory roles with excellent customer service skills.
The predicted salary is between 28980 - 28980 £ per year.
We're looking for a proactive and commercially minded Assistant General Manager to help drive performance, maximise occupancy, and deliver an outstanding customer experience.
As Assistant General Manager, you'll support the running of a busy self-storage site—playing a key role in driving unit sales, maintaining high facility standards, and leading a small team. This is a hands-on, customer-facing position where you'll be managing enquiries, converting leads into rentals, and ensuring the site operates efficiently, securely, and in line with brand standards.
- Support the General Manager in leading and developing a small, high-performing team
- Lead by example on the front line, setting standards for sales and service
- Step up to manage the site in the General Manager's absence
- Drive unit rentals by converting enquiries into move-ins
- Monitor performance against KPIs and targets
Customer Experience
- Deliver a friendly, professional service to all customers—face-to-face, phone, and email
- Support customers through their storage journey, from enquiry to move-out
- Ensure units, reception, and external areas are clean, secure, and well-presented
- Manage move-ins, move-outs, and account management
- Carry out regular checks of the facility and report any issues promptly
- Identify opportunities to improve sales performance and operational efficiency
- Support local marketing initiatives and community engagement
Experience
- Experience in a supervisory or management role (retail, hospitality, or storage ideal)
- Excellent customer service and communication skills
- Commercial awareness and a proactive attitude
£28,980 basic salary + performance bonus
Clear progression into General Manager opportunities
Ongoing training and development
Stable, growing industry with long-term career potential
Assistant General Managers in Southampton employer: Resourcing Group
Contact Detail:
Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Managers in Southampton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show you're genuinely interested and ready to contribute to their goals.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of Assistant General Manager. Highlight your customer service skills and any leadership experience you've had—this is your time to shine!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and ready to take on the challenge of driving performance and customer satisfaction.
We think you need these skills to ace Assistant General Managers in Southampton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Assistant General Manager role. Highlight your relevant experience in customer service and management, and how it aligns with our goals at StudySmarter. We love seeing how you can contribute!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for key achievements and avoid long-winded sentences. We appreciate straightforward communication, especially when it comes to your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Resourcing Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant General Manager. Familiarise yourself with the key tasks like driving unit sales and maintaining high facility standards. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is heavily customer-facing, be prepared to share specific examples of how you've delivered outstanding customer service in the past. Think about situations where you turned a negative experience into a positive one or went above and beyond for a customer. This will highlight your ability to support customers through their storage journey.
✨Demonstrate Leadership Qualities
As you'll be leading a small team, it's crucial to showcase your leadership skills. Prepare to discuss your experience in managing or supervising teams, and how you motivate others to achieve targets. Share examples of how you've set standards for sales and service, and how you can lead by example on the front line.
✨Be Ready to Discuss KPIs and Performance
Understanding key performance indicators (KPIs) is essential for this role. Be ready to talk about how you've monitored performance in previous positions and what strategies you've implemented to improve sales performance and operational efficiency. This shows that you're commercially minded and proactive, which is exactly what they're looking for.