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- Tasks: Deliver top-notch customer service and manage enquiries efficiently.
- Company: Join a prestigious client known for excellent customer support.
- Benefits: Competitive salary, supportive team, and opportunities for growth.
- Other info: Office-based role in Reading with a friendly team atmosphere.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Strong admin skills and a positive, problem-solving attitude.
The predicted salary is between 25000 - 25000 £ per year.
Our prestigious client is currently recruiting for a Customer Support Administrator to join their team. The main purpose of this position is to deliver excellent service to both our existing and potential customers, making sure every enquiry, issue, or request is handled quickly, efficiently, and professionally from start to finish.
Job Type: Permanent
Working Hours: Monday - Friday, 8.30am - 5pm
Location: Reading, office based
Salary: £25,000
As the Customer Support Administrator, you will be responsible for:
- Acting as the first point of contact for customers, logging and tracking faults on Salesforce through to resolution.
- Scheduling and coordinating engineer diaries to make the best use of time and resources.
- Communicating with customers to arrange engineer visits, breakdowns, maintenance, installations, and collections.
- Processing customer orders for supplies, parts, and consumables using Xero, including sales orders and delivery notes.
- Creating quotes and correspondence for supplies and maintenance contracts for both existing and prospective customers.
- Managing customer queries and resolving issues in a calm, helpful, and efficient manner.
- Arranging the shipping of parts and supplies to customers and engineers.
- Helping in the warehouse with shipping machines and completing admin tasks.
- Carrying out general Salesforce admin, including updating customer contact and address details.
- Ordering and maintaining stock levels for engineer parts.
- Assisting with processing sales orders when required.
- Helping with one-off tasks and projects as they come up.
The successful Customer Support Administrator will have the following related skills and experience:
- A proactive, positive attitude with a natural ability to solve problems.
- Strong admin skills, good numeracy and literacy, and great attention to detail.
- Previous experience in a customer service or support role.
- Confidence following processes and procedures.
- Clear and friendly communication skills, both written and verbal.
- Comfortable using Microsoft Office and general PC systems.
- Experience with Salesforce and Xero is a bonus, but not essential.
- A team player with a 'can-do' mindset who's happy to support others.
A full UK driving licence is helpful, but not essential.
Customer Service Administrator in Slough employer: Resourcing Group
Contact Detail:
Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Slough
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're keen to join our team at StudySmarter!
We think you need these skills to ace Customer Service Administrator in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Support Administrator role. Highlight your relevant experience in customer service and any admin skills that match what we're looking for. A personalised CV shows us you're genuinely interested!
Show Off Your Skills: In your cover letter, don’t just repeat what's on your CV. Use this space to showcase your problem-solving abilities and communication skills. We want to see how you can handle customer queries and keep things running smoothly.
Proofread, Proofread, Proofread!: Before hitting send, give your application a good once-over. Typos and errors can make a bad impression, so take the time to ensure everything is clear and professional. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, it shows you're tech-savvy, which is a bonus!
How to prepare for a job interview at Resourcing Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Support Administrator inside out. Familiarise yourself with Salesforce and Xero, even if you haven't used them before. This shows you're proactive and ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice your communication skills. Be prepared to demonstrate how you would handle customer queries or issues calmly and efficiently. Think of examples from your past experience where you’ve excelled in customer service.
✨Be a Problem Solver
Employers love candidates who can think on their feet. Prepare some scenarios where you successfully resolved a customer issue or improved a process. Highlight your problem-solving skills and your positive attitude towards challenges.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly for the interview and arrive a bit early. This not only shows respect for the interviewer's time but also gives you a moment to relax and gather your thoughts before the big moment.