At a Glance
- Tasks: Manage customer enquiries, process sales orders, and ensure top-notch service.
- Company: Join a dynamic team in the electronic/electrical sector.
- Benefits: Enjoy hybrid working, excellent career development, and a supportive environment.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Be the go-to person for customers and make a real difference in their experience.
- Qualifications: Strong communication skills and ability to handle multiple tasks confidently.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for a Service Sales Engineer to join our team and support customers by managing enquiries, processing sales orders, and ensuring a smooth, professional service from first contact through to completion. This role suits someone who thrives in a fast-paced environment, enjoys customer interaction, and can manage multiple live enquiries with accuracy and confidence. Excellent career development and hybrid working after training.
Key Responsibilities
- Respond to all inbound customer calls and emails within agreed timescales
- Proactively chase and close live enquiries
- Follow up existing enquiries with the aim to win or requote
- Monitor the sales inbox and acknowledge new leads promptly
- Create and process accurate quotations
- Log all activities within the CRM and convert live quotes into sales orders
- Maintain acceptable business margins
- Ensure all sales orders meet the Sales Order Acceptance Procedure
- Work with internal departments to resolve anomalies within required timescales
- Support account management activities, including organising visits and resolving issues
- Regularly follow up allocated leads and quotations
- Maintain a professional approach at all times
- Report any issues, delays or resource needs to the Head of Sales
Service Sales Advisor - Electronic/Electrical employer: Resourcing Group
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