At a Glance
- Tasks: Manage the service department, ensuring efficient workflow and high customer satisfaction.
- Company: Join a leading automotive service provider with a focus on excellence.
- Benefits: Earn £45,000 - £50,000 plus OTE £65,000, with pension and life assurance.
- Other info: Opportunity for career growth in a supportive and organised workshop.
- Why this job: Be the key contact for customers and lead a dynamic team in a thriving environment.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 45000 - 50000 £ per year.
Automotive Service Manager required to work Monday - Friday, 8am - 6pm, and Saturdays, 8am - 2pm on a 1 in 3 rotation. Salary per hour is £45,000 - £50,000 depending on experience, plus OTE £65,000.
Daily duties:
- Managed the day-to-day operation of the service department, ensuring an efficient workflow and high levels of customer satisfaction.
- Acted as the main point of contact for customers, providing regular updates on vehicle progress and advising on any additional repair requirements.
- Scheduled workshop jobs to maximise technician productivity while meeting agreed customer deadlines.
- Allocated work based on technician skills, experience, and workshop capacity to ensure quality and efficiency.
- Monitored workshop performance, ensuring repairs and servicing were completed in line with manufacturer and company standards.
- Supported, coached, and motivated technicians and service staff to maintain high performance and encourage continuous development.
- Maintained accurate service records, repair orders, and warranty documentation, ensuring compliance with company procedures.
- Liaised with the parts department to ensure the timely availability of components, minimising vehicle downtime.
- Monitored workshop efficiency, labour utilisation, and key performance indicators to achieve departmental targets.
- Promoted a safe, organised, and compliant workshop environment, ensuring health and safety policies were followed at all times.
- Assisted in identifying opportunities to improve service processes, customer retention, and overall department performance.
Benefits:
- £45,000 - £50,000 - OTE £65,000
- Pension
- Life assurance
- Employee car
- Repair discount scheme
The ideal applicant will have their own transport given the site location. The ideal applicant will have a passion for customer service, excellent face to face and telephone communication skills. Computer literacy is essential, as is the ability to learn new systems quickly.
Service Manager employer: Resourcing Group
As an Automotive Service Manager, you will thrive in a dynamic work environment that prioritises employee growth and customer satisfaction. Our company offers competitive salaries, a comprehensive benefits package including pension and life assurance, and a supportive culture that encourages continuous development and teamwork. Located conveniently for those with their own transport, we foster a safe and efficient workshop atmosphere where your contributions directly impact our success.
