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- Tasks: Be the go-to person for IT issues and help users solve their tech problems.
- Company: Join a dynamic team focused on delivering top-notch IT support.
- Benefits: Enjoy healthcare cash plans, gym discounts, and generous holiday options.
- Why this job: Gain hands-on experience in IT while helping others and enhancing your skills.
- Qualifications: Must have knowledge of Windows, networking, and cloud services; driving license required.
- Other info: Salary ranges from £31K to £37K based on experience, with opportunities for growth.
The predicted salary is between 24800 - 38800 £ per year.
We are recruiting for an IT 2nd / 3rd Line Engineer , working with an office-based team. The role will be first point of contact for the IT-related issues, problems, incidents or requests. Duties: Assess, troubleshoot and resolve all end user computing issues . Help to develop processes and methods of operating . Work from or travel to company sites to provide extended end user computing services to the user beyond that provided from our offices as required. Ensure that all work carried out for users is recorded in the in-house systems. Maintain a level of technical competence, while assisting in training other members of the team to increase overall knowledge and competencies, improving the levels of service offered. Skills: Windows Desktop 10 / 11. Windows Server 2016+, Virtual appliances, SQL Server. Microsoft Intune, Defender & 365. Networking – LAN, vLAN, WAN, Switches, Routers etc. Cloud Services – Azure, Email, Office and Third Party. Active Directory – Hybrid Azure on Prem. Driving licence and own transport – essentia l Outstanding verbal and written communication skills High attention to detail and organisational skills. Benefits: Health care maintenance cash plan. Access to shopping and gym discounts. Employee assistance programme providing 24/7 access to helplines and information, plus up to 6 counselling sessions per year. 25 days holiday per annum increasing annually to 28. Holiday trading allowing employees to buy or sell holiday throughout the year. Salary Sacrifice cycle to work scheme. Auto enrolment pension scheme with 1 x life assurance. Salary 31-37K depending on experience. JBRP1_UKTJ
Resourcing Group | IT 2nd line Engineer employer: Resourcing Group
Contact Detail:
Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resourcing Group | IT 2nd line Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Windows Desktop 10/11 and SQL Server. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Highlight your problem-solving skills during the interview. Be prepared to discuss specific examples of how you've assessed and resolved IT issues in the past, as this role requires a proactive approach to troubleshooting.
✨Tip Number 3
Since the role involves training other team members, think about your previous experiences in mentoring or teaching. Be ready to share how you’ve helped others improve their technical skills, as this will demonstrate your ability to contribute to the team's overall knowledge.
✨Tip Number 4
Make sure to emphasize your communication skills. This position requires outstanding verbal and written communication, so prepare to showcase how you've effectively communicated complex IT concepts to non-technical users in your past roles.
We think you need these skills to ace Resourcing Group | IT 2nd line Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT 2nd / 3rd Line Engineer position. Highlight the key responsibilities and required skills, such as troubleshooting end user computing issues and maintaining technical competence.
Tailor Your CV: Customize your CV to reflect your experience with Windows Desktop, Server, SQL, and other relevant technologies mentioned in the job description. Emphasize your problem-solving skills and any previous experience in a similar role.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and attention to detail. Explain why you are interested in this position and how your background aligns with the company's needs, particularly in providing excellent IT support.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for this role.
How to prepare for a job interview at Resourcing Group
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows Desktop 10/11, Windows Server, and other relevant technologies. You might be asked to troubleshoot a common issue on the spot, so brush up on your technical knowledge.
✨Demonstrate Problem-Solving Abilities
Since the role involves assessing and resolving IT-related issues, be ready to share examples of how you've successfully troubleshot problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Communication Skills
Outstanding verbal and written communication skills are essential for this position. Practice explaining technical concepts in simple terms, as you may need to communicate with users who are not tech-savvy.
✨Prepare Questions About Team Dynamics
Since you'll be working closely with an office-based team, prepare questions about team collaboration and training opportunities. This shows your interest in contributing to the team's overall knowledge and service levels.
