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- Tasks: As a Planner, you'll manage customer inquiries and optimize service delivery.
- Company: Join RHP Homes, a leading organization in the housing sector.
- Benefits: Enjoy a competitive hourly rate of £17.00 with potential for temp-to-perm.
- Why this job: Be the vital link between our team and customers, enhancing their experience daily.
- Qualifications: Basic DBS required; experience in repairs or housing preferred.
- Other info: Office-based role with standard hours from 8:00 AM to 5:00 PM.
Job Opportunity: Planner Location: RHP Homes, 8 Waldegrave Road, Teddington Hourly Rate: £17.00 Start Date: ASAP End Date: Until the end of April 2025 (temp-to-perm potential) Position Highlights: Hours: 8:00 AM – 5:00 PM (1-hour lunch break) No Overtime Office-Based RoleKey Requirements: Basic DBS Required Experience in Repairs/Housing Sector PreferredRole Responsibilities: As a Planner, you’ll be the vital link between our team and our customers, ensuring that customer inquiries are resolved efficiently across all communication channels, including phone, email, and social media. Your key responsibilities include: Handling customer queries from start to finish, providing an excellent customer experience. Supporting customers in accessing services online. Triaging jobs according to contract scope to assign accurate service levels. Ensuring booked appointments are met, monitoring work volumes daily, and optimizing resource use. Recording task completions within service levels and ensuring operatives have accurate schedules and timings.Apply Today: This is an excellent opportunity for someone with a background in housing or repairs and strong organizational skills. Only candidates with relevant experience will be considered. Send your CV to to apply. Resourcing Group is acting as an Employment Business in relation to this vacancy
Repairs Planner employer: Resourcing Group
Contact Detail:
Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Planner
✨Tip Number 1
Familiarize yourself with the housing and repairs sector. Understanding common issues and solutions will help you communicate effectively with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Brush up on your organizational skills. As a Planner, you'll need to manage multiple tasks efficiently, so think of examples from your past experiences where you've successfully handled similar responsibilities.
✨Tip Number 3
Prepare to discuss how you handle customer inquiries across different channels. Be ready to share specific instances where you provided excellent customer service, as this is crucial for the role.
✨Tip Number 4
Research RHP Homes and their services. Knowing their mission and values will not only help you tailor your responses but also show your genuine interest in the company during the interview.
We think you need these skills to ace Repairs Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the repairs or housing sector. Emphasize any relevant roles where you managed customer inquiries or optimized resources.
Craft a Strong Cover Letter: Write a cover letter that showcases your organizational skills and your ability to handle customer queries efficiently. Mention specific examples from your past experiences that relate to the responsibilities of the Planner role.
Highlight Communication Skills: Since the role involves various communication channels, ensure you mention your proficiency in handling customer interactions via phone, email, and social media in both your CV and cover letter.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Planner position.
How to prepare for a job interview at Resourcing Group
✨Show Your Customer Service Skills
Since the role involves handling customer queries, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've resolved issues and provided excellent service.
✨Demonstrate Organizational Abilities
Highlight your organizational skills during the interview. Discuss how you prioritize tasks and manage your time effectively, especially in a fast-paced environment like repairs planning.
✨Familiarize Yourself with the Housing Sector
Brush up on your knowledge of the housing and repairs sector. Being able to speak confidently about industry trends or challenges will show your genuine interest and understanding of the field.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice responding to hypothetical situations related to customer inquiries and job triaging to demonstrate your critical thinking skills.
