At a Glance
- Tasks: Manage online customer accounts and deliver exceptional service from enquiry to post-sale.
- Company: Dynamic and innovative company with a close-knit team in Reading.
- Benefits: Competitive salary, 22 days annual leave, healthcare plan, and life assurance.
- Other info: Genuine opportunities for professional development in a collaborative environment.
- Why this job: Join a supportive team and make a real impact in Ecommerce growth.
- Qualifications: Experience in customer service or account management, and familiarity with CRM systems.
The predicted salary is between 30000 - 40000 £ per year.
Are you ready to take the next step in your career with a dynamic and innovative company? Our client is looking for a proactive, customer-focused Ecommerce Account Manager to join their growing team in Reading, Berkshire.
You'll become part of a well-established and close-knit team of design consultants, engineers, project managers, programmers, and technicians who are committed to delivering high-quality solutions to clients nationwide. Alongside their core integration services, the business operates a successful Ecommerce store, and you'll play a key role in its continued growth and success.
As the Ecommerce Account Manager, you'll be responsible for managing and developing the company's online customer accounts, delivering an outstanding customer experience from the first enquiry through to post-sale support and ongoing account management.
Acting as the primary point of contact for all Ecommerce enquiries, you'll:
- Build strong customer relationships
- Identify opportunities to increase sales
- Ensure customers receive a seamless and professional service throughout their journey
- Respond promptly and professionally to all Ecommerce enquiries
- Manage the customer journey from initial enquiry through to post-sale account management
- Identify sales opportunities and generate qualified leads for the Senior Business Development team
- Proactively identify opportunities to expand product and service offerings
- Manage customer enquiries within agreed service level agreements (SLAs)
- Work collaboratively with colleagues to support the continued success of the business
Previous experience in customer service, account management, or Ecommerce support is required, along with excellent communication and relationship-building skills. Experience using CRM systems and Ecommerce platforms is essential. A basic understanding of AV products and solutions would be advantageous but is not essential.
In return, you'll receive a competitive benefits package, including:
- ~22 days' annual leave
- ~ Employee Assistance Programme (EAP)
- ~ Medicash healthcare cash plan
- ~ Life Assurance
- ~ The opportunity to join a supportive, collaborative team with genuine opportunities for professional development
If you're passionate about delivering exceptional customer service, building lasting client relationships, and want to be part of a business that values innovation and continuous improvement, we'd love to hear from you.
ECommerce FMCG Account Manager in Reading employer: Resourcing Group
Join a dynamic and innovative company in Reading, Berkshire, where you'll be part of a close-knit team dedicated to delivering high-quality solutions. As an Ecommerce Account Manager, you'll enjoy a supportive work culture that prioritises professional development and offers a competitive benefits package, including generous annual leave and healthcare options. This is an excellent opportunity for those passionate about customer service and looking to grow within a thriving business environment.
StudySmarter Expert Advice🤫
We think this is how you could land ECommerce FMCG Account Manager in Reading
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Resourcing Group are looking for when hiring for a ECommerce FMCG Account Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Resourcing Group for the ECommerce FMCG Account Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Resourcing Group as a ECommerce FMCG Account Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Resourcing Group’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a ECommerce FMCG Account Manager.
We think you need these skills to ace ECommerce FMCG Account Manager in Reading
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Resourcing Group, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Resourcing Group's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Resourcing Group. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Resourcing Group
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Resourcing Group uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Resourcing Group. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
