At a Glance
- Tasks: Manage online customer accounts and deliver outstanding service from enquiry to post-sale support.
- Company: Dynamic and innovative company with a close-knit team in Reading.
- Benefits: Competitive salary, 22 days annual leave, healthcare plan, and life assurance.
- Other info: Genuine opportunities for professional development in a collaborative environment.
- Why this job: Join a supportive team and make a real impact in Ecommerce growth.
- Qualifications: Experience in customer service or account management, and familiarity with CRM systems.
The predicted salary is between 40000 - 42500 £ per year.
Are you ready to take the next step in your career with a dynamic and innovative company? Our client is looking for a proactive, customer-focused Ecommerce Account Manager to join their growing team in Reading, Berkshire.
You'll become part of a well-established and close-knit team of design consultants, engineers, project managers, programmers, and technicians who are committed to delivering high-quality solutions to clients nationwide. Alongside their core integration services, the business operates a successful Ecommerce store, and you'll play a key role in its continued growth and success.
As the Ecommerce Account Manager, you'll be responsible for managing and developing the company's online customer accounts, delivering an outstanding customer experience from the first enquiry through to post-sale support and ongoing account management.
Acting as the primary point of contact for all Ecommerce enquiries, you'll:
- Build strong customer relationships
- Identify opportunities to increase sales
- Ensure customers receive a seamless and professional service throughout their journey
- Respond promptly and professionally to all Ecommerce enquiries
- Manage the customer journey from initial enquiry through to post-sale account management
- Identify sales opportunities and generate qualified leads for the Senior Business Development team
- Proactively identify opportunities to expand product and service offerings
- Manage customer enquiries within agreed service level agreements (SLAs)
- Work collaboratively with colleagues to support the continued success of the business
Previous experience in customer service, account management, or Ecommerce support is required, along with excellent communication and relationship-building skills. Experience using CRM systems and Ecommerce platforms is essential. A basic understanding of AV products and solutions would be advantageous but is not essential.
In return, you'll receive a competitive benefits package, including:
- ~22 days' annual leave
- ~ Employee Assistance Programme (EAP)
- ~ Medicash healthcare cash plan
- ~ Life Assurance
- ~ The opportunity to join a supportive, collaborative team with genuine opportunities for professional development
If you're passionate about delivering exceptional customer service, building lasting client relationships, and want to be part of a business that values innovation and continuous improvement, we'd love to hear from you.
Ecommerce Account Manager - Hybrid in Reading employer: Resourcing Group
Join a dynamic and innovative company in Reading, Berkshire, where you'll be part of a close-knit team dedicated to delivering high-quality solutions. As an Ecommerce Account Manager, you'll enjoy a supportive work culture that prioritises professional development and offers a competitive benefits package, including generous annual leave and healthcare options. This role not only allows you to build strong customer relationships but also provides unique opportunities for growth within a thriving Ecommerce environment.
