At a Glance
- Tasks: Plan and schedule essential field operations for a leading utilities organisation.
- Company: Join a top utilities company making a difference in Scotland.
- Benefits: Competitive daily rate, hybrid working, and a dynamic work environment.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Be the key link between teams and customers, ensuring smooth operations.
- Qualifications: Strong organisational skills and ability to manage multiple priorities.
The predicted salary is between 43200 - 51840 £ per year.
Location: Glasgow (Hybrid)
Rate: £180-£215 per day (Inside IR35)
Duration: 12 months
Start: Immediately
Working pattern: Monday to Friday, 08:00 - 15:30
We're working with a leading utilities organisation supporting critical infrastructure across Scotland, currently looking to bring in a Planning Technician to join their Customer Response and Streetworks team. This is a fantastic opportunity to play a key role in coordinating essential field operations, ensuring work is delivered efficiently while maintaining a strong focus on customer experience.
The Role
As a Planning Technician, you'll be responsible for planning, scheduling, and managing a high volume of reactive and customer-driven work, including repairs and streetworks activity. You'll act as the central point of contact between field teams, customers, and key stakeholders, ensuring work is prioritised effectively, delivered in line with SLAs, and communicated clearly throughout. This is a fast-paced, operational environment where no two days are the same, and the ability to balance competing priorities is essential.
Responsibilities
- Plan and schedule reactive and planned works using core systems
- Manage and prioritise workloads in line with SLA targets and urgency
- Act as the main point of contact for field teams, supporting multiple stakeholders at once
- Coordinate work raised via the customer contact centre and ensure smooth delivery
- Maintain ongoing communication with customers and external stakeholders (e.g. local authorities)
- Ensure compliance with streetworks regulations (NRSWA) where required
- Develop an understanding of different task types and manage planning accordingly
Planning Technician employer: Resourcing Group
Join a leading utilities organisation in Glasgow, where you will be part of a dynamic team dedicated to enhancing customer experience and supporting critical infrastructure across Scotland. With a strong emphasis on employee growth and a collaborative work culture, this role offers the chance to make a meaningful impact while enjoying the benefits of a hybrid working model and competitive daily rates. Embrace the opportunity to thrive in a fast-paced environment that values your contributions and prioritises your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Planning Technician
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Tailor your responses to show how your skills as a Planning Technician align with their needs. Practice common interview questions to boost your confidence!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Planning Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Planning Technician role. Highlight relevant experience in planning, scheduling, and managing workloads, as well as any customer service skills that show you can handle multiple stakeholders.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Use specific examples from your past work to demonstrate how you've successfully managed reactive and planned works, and how you prioritise tasks effectively.
Showcase Your Communication Skills:Since you'll be the main point of contact for field teams and customers, it's crucial to showcase your communication skills. Mention any experience you have in maintaining clear communication with various stakeholders and how you ensure everyone is on the same page.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Resourcing Group
✨Know Your Stuff
Make sure you understand the role of a Planning Technician inside out. Familiarise yourself with planning, scheduling, and managing workloads, especially in a fast-paced environment. Brush up on streetworks regulations like NRSWA, as this will show your commitment and knowledge.
✨Showcase Your Communication Skills
As a Planning Technician, you'll be the go-to person for field teams and customers. Prepare examples of how you've effectively communicated with multiple stakeholders in the past. Highlight your ability to keep everyone informed and ensure smooth operations.
✨Demonstrate Your Problem-Solving Abilities
Expect questions about how you handle competing priorities and urgent tasks. Think of specific situations where you successfully managed a high volume of work while maintaining service levels. This will illustrate your capability to thrive in a dynamic environment.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the tools they use for planning, or how they measure success in the role. This shows your genuine interest and helps you gauge if the company is the right fit for you.
