At a Glance
- Tasks: Plan and schedule essential field operations for a leading utilities organisation.
- Company: Join a top utilities company making a difference in Scotland.
- Benefits: Competitive daily rate, hybrid work, and a dynamic team environment.
- Other info: Fast-paced role with opportunities to learn and grow in the utilities sector.
- Why this job: Be the key player in coordinating impactful projects while enhancing customer experience.
- Qualifications: Experience in planning or customer service, with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Location: Glasgow (Hybrid)
Rate: £180-£215 per day (Inside IR35)
Duration: 12 months
Start: Immediately
Working pattern: Monday to Friday, 08:00 - 15:30
We're working with a leading utilities organisation supporting critical infrastructure across Scotland, currently looking to bring in a Planning Technician to join their Customer Response and Streetworks team. This is a fantastic opportunity to play a key role in coordinating essential field operations, ensuring work is delivered efficiently while maintaining a strong focus on customer experience.
The Role
As a Planning Technician, you'll be responsible for planning, scheduling, and managing a high volume of reactive and customer-driven work, including repairs and streetworks activity. You'll act as the central point of contact between field teams, customers, and key stakeholders, ensuring work is prioritised effectively, delivered in line with SLAs, and communicated clearly throughout. This is a fast-paced, operational environment where no two days are the same, and the ability to balance competing priorities is essential.
Responsibilities
- Plan and schedule reactive and planned works using core systems
- Manage and prioritise workloads in line with SLA targets and urgency
- Act as the main point of contact for field teams, supporting multiple stakeholders at once
- Coordinate work raised via the customer contact centre and ensure smooth delivery
- Maintain ongoing communication with customers and external stakeholders (e.g. local authorities)
- Ensure compliance with streetworks regulations (NRSWA) where required
- Develop an understanding of different task types and manage planning accordingly
Skills & Experience
- Strong experience in a planning, scheduling, or coordination role, or a customer service environment
- Confident communicator with the ability to manage high call volumes and stakeholder interaction
- Proven ability to prioritise work in a fast-paced, reactive setting
- Highly organised with strong attention to detail
- Comfortable working with multiple systems and adapting to new tools
Desirable:
- Experience with Salesforce or other scheduling / workflow systems
- Knowledge of MS Dynamics (CRM)
- Familiarity with streetworks / utilities environments
- Understanding of Aurora (Streetworks Register) or willingness to learn
The Person
You'll be personable, proactive, and thrive in a busy environment where priorities can change quickly. This role suits someone who enjoys being at the centre of operations, keeping things moving, solving problems, and delivering a high level of service to both internal teams and customers.
Planning Technician in Paisley employer: Resourcing Group
Join a leading utilities organisation in Glasgow as a Planning Technician, where you will be part of a dynamic team dedicated to supporting critical infrastructure across Scotland. With a strong emphasis on employee growth and a collaborative work culture, this role offers the chance to make a meaningful impact while enjoying a hybrid working model and competitive daily rates. Experience a fast-paced environment that values customer service and operational excellence, ensuring every day brings new challenges and opportunities for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Planning Technician in Paisley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills as a Planning Technician can help them achieve their goals. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! As a Planning Technician, you'll need to juggle multiple stakeholders. Role-play common interview questions with a friend to boost your confidence and ensure you can articulate your experience clearly.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to get noticed by our team and show your enthusiasm for joining us.
We think you need these skills to ace Planning Technician in Paisley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Planning Technician role. Highlight your experience in planning, scheduling, and customer service, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since you'll be the main point of contact for field teams and customers, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to show us you can handle high call volumes and stakeholder interactions like a pro.
Highlight Your Organisational Skills:This role is all about managing multiple priorities in a fast-paced environment. Make sure to showcase your organisational skills and attention to detail in your application. We love seeing examples of how you've successfully juggled competing tasks in the past!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Don’t miss out on this fantastic opportunity to join our team!
How to prepare for a job interview at Resourcing Group
✨Know Your Stuff
Make sure you understand the key responsibilities of a Planning Technician. Brush up on your knowledge of planning, scheduling, and customer service. Familiarise yourself with terms like SLAs and NRSWA, as well as any relevant software like Salesforce or MS Dynamics.
✨Show Off Your Communication Skills
Since this role involves a lot of stakeholder interaction, practice how you articulate your thoughts clearly and confidently. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage competing priorities and workloads. Think of specific instances where you successfully juggled multiple tasks while maintaining attention to detail. This will show that you can thrive in a fast-paced environment.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company. This not only shows your interest but also gives you a chance to assess if the company culture aligns with your values. Ask about their approach to customer experience and how they handle unexpected challenges.
