At a Glance
- Tasks: Lead technical standards and support engineers to ensure high-quality service.
- Company: Family-run coffee business with a strong growth strategy and supportive culture.
- Benefits: Competitive salary, career development opportunities, and a collaborative work environment.
- Other info: Join a passionate team and enjoy excellent career growth potential.
- Why this job: Make a real impact on engineering quality and training across multiple regions.
- Qualifications: Strong technical expertise and leadership skills in engineering.
The predicted salary is between 45000 - 55000 £ per year.
Location: Norwich
Salary: £50,000
Job Type: Permanent
Sector: Coffee
The Opportunity
We are looking for an experienced Technical Service Manager to take ownership of technical standards, engineering quality and technical escalation across all regions. This is a key technical leadership position, responsible for protecting the technical integrity, safety and workmanship standards of the engineering function, while ensuring engineers have the procedures, training and support required to deliver consistently high standards.
Key Responsibilities
- Technical Standards & Procedures
- Define and maintain service procedures and technical standards.
- Establish and maintain installation standards.
- Ensure compliance with manufacturer requirements.
- Produce and manage technical bulletins.
- Develop and maintain safety protocols.
- Conduct regular reviews of technical standards and SOPs.
- Technical Escalation
- Act as the senior point of escalation for complex technical faults.
- Investigate persistent and repeat technical issues.
- Liaise directly with manufacturers where required.
- Assess and approve non-standard technical solutions.
- Work closely with Field Service Managers and Regional Technical Leads to resolve technical issues effectively.
- Training & Accreditation
- Design and maintain the technical training framework.
- Develop competency sign-off processes.
- Provide technical support to Regional Technical Leads.
- Oversee senior technician accreditation.
- Monitor training completion and technical competency across the engineering function.
- Performance & Continuous Improvement
You will be responsible for monitoring key technical performance indicators, including:
- Technical audit pass rates.
- Warranty rejection rates.
- Reduction in repeat technical faults.
- Training completion.
- Safety compliance.
You will also produce regular technical audit reports covering quality, warranty performance and repeat faults, using the findings to drive continuous improvement.
Working Relationships
The role will work closely with the Field Service Manager and Regional Technical Leads, including weekly technical performance and escalation meetings, quarterly training matrix reviews, and ongoing manufacturer engagement.
About You
We are looking for a technically strong and experienced engineering professional who can combine hands-on technical expertise with leadership, structure, and accountability. You will be comfortable dealing with complex faults and technical escalations, working with manufacturers, setting technical standards, and developing the capability of engineers through effective training and accreditation. Most importantly, you will have the authority and credibility to influence technical standards across the organisation and ensure that safety, quality, and workmanship remain consistently high.
Why Join?
A client with a fantastic company culture who really do value each and every employee. A family run business with an exceptional growth strategy, led by a passionate, driven, super talented leadership team in which you will play a pivotal role. This is an excellent opportunity for an experienced technical professional to take ownership of technical standards and engineering quality across a multi-region operation, with the opportunity to make a significant impact on technical performance, training, and continuous improvement.
Technical Services Manager in Norwich employer: Resourcing Group
Join a dynamic and innovative Cyber Security company that prioritises employee growth and collaboration in a fully remote environment. With a strong focus on hands-on engineering and customer engagement, you'll have the opportunity to make a significant impact while enjoying a competitive salary and the flexibility of working from anywhere in the UK. The company fosters a culture of continuous learning and support, ensuring you thrive in your role as a Customer Platform Architect.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Manager in Norwich
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Technical Services Manager role you’re after at Resourcing Group.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Resourcing Group a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Resourcing Group.
✨Apply Through Company Websites
When you spot a role like Technical Services Manager at Resourcing Group, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Technical Services Manager in Norwich
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical Services Manager, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Resourcing Group a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Resourcing Group specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Resourcing Group
✨Brush Up on Core Engineering Principles
Before heading into the interview with Resourcing Group, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Resourcing Group want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
