At a Glance
- Tasks: Manage your own customer portfolio and collect loan repayments professionally.
- Company: Join a supportive team in Wellingborough and Kettering.
- Benefits: Earn £400 per week with flexible hours and a permanent role.
- Other info: Enjoy a flexible work environment with independence.
- Why this job: Build relationships and make a difference in customers' lives.
- Qualifications: Confident communication skills and reliability are key.
The predicted salary is between 20000 - 20000 € per year.
Are you confident speaking with people, building relationships, and working independently? We're looking for a motivated and reliable Customer Representative to join our team in the Wellingborough and Kettering area. This is a flexible, field-based role where you will manage your own customer portfolio, build strong relationships, and ensure weekly loan repayments are collected in a professional and supportive manner.
About the Role
- You will manage your own database of customers who hold unsecured loan accounts.
- Your role will involve contacting customers weekly to arrange and collect repayments, with approximately 90% of payments collected over the phone.
Customer Representative in Northampton employer: Resourcing Group
Join our dynamic team as a Customer Representative in the Wellingborough and Kettering area, where we prioritise a supportive work culture that values relationship-building and independence. Enjoy flexible working hours, competitive pay, and opportunities for personal growth within a company that is committed to your success and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Representative in Northampton
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of phone work, try role-playing with a friend or family member. This will help you feel more confident when speaking with potential customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Customer Representative in Northampton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference in how we perceive you.
Tailor Your Application:Make sure to customise your application for the Customer Representative role. Highlight your experience in building relationships and managing customer portfolios. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Just tell us what makes you a great fit for the role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Resourcing Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle different customer scenarios, especially over the phone, as this role heavily relies on effective communication.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built relationships in previous roles. Think about specific instances where you’ve gone above and beyond to support a customer or resolve an issue, as this will demonstrate your ability to connect with clients.
✨Demonstrate Your Independence
Since this is a field-based role, highlight your ability to work independently. Share experiences where you managed your own workload or made decisions without direct supervision, showing that you can thrive in a flexible environment.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview to assess your phone skills. Practice common customer interactions beforehand, focusing on being professional and supportive, as these are key traits for a Customer Representative.
