At a Glance
- Tasks: Lead IT service management, translating user needs into innovative digital solutions.
- Company: Join the Marine Management Organisation, a forward-thinking public sector organisation.
- Benefits: Flexible working, competitive pay, and opportunities for professional growth.
- Other info: Inclusive workplace committed to diversity and supporting candidates with disabilities.
- Why this job: Make a real difference in digital service delivery while collaborating with diverse teams.
- Qualifications: Experience in Agile methodologies and strong communication skills are essential.
The predicted salary is between 45000 - 55000 £ per year.
On behalf of Maritime Management Organisation (MMO), we are looking for an IT Service Manager (Inside IR35) for a 9 month contract based in Newcastle (2-3 days per week on site). As an IT Service Manager, your main responsibilities will be:
- Work closely with business specialists/service designers to translate business requirements and user needs into new services/products or enhancements to existing services and user experience.
- Create and manage service/product backlogs, prioritising effectively in conjunction with key stakeholders against a wide range of factors, whilst actively leading supplier delivery.
- Agree and manage user story sign off, including prioritisation for sprint planning.
- Create and maintain strong and effective stakeholder engagement with a range of business and programme partners.
- Analyse end to end digital user journeys using evidence and analytics, ensuring user researcher findings are captured and reviewed against the user experience design.
- Create multi-channel support models for services working with wider delivery partners.
- Proactively identify problems and issues that may affect the successful adoption of the service.
- Apply proven communication, analytical, and problem-solving skills to ensure that the team's plans and objectives are achieved.
- Gather and analyse data on costs, benefits and service performance to inform and drive continuous improvement.
- Understand the holistic picture of MMO service delivery and technical plans to ensure cross service impacting and analysis occurs.
- Communicate credibly with a wide range of digital delivery partners both internally and externally.
Essential:
- An awareness of Agile methodology/ways of working.
- Ability to proactively and effectively collaborate with all members of a multidisciplinary team.
- Ability to clearly communicate at all levels, translating technical information for non-technical audiences.
- Being able to focus on internal/external user needs to deliver and continuously improve user centric services.
- Ability to translate business requirements into user stories, including clear acceptance criteria to ensure agreed delivery conditions are met.
- Being able to quickly problem solve or change priorities in partnership with stakeholders, using a wide spectrum of data and analytics to inform and present options.
- Ability to plan and monitor IT partner/supplier delivery.
- Being able to partner our testing team, to plan and oversee all aspects of testing and defect management to assure planned releases and deployments.
Please be aware that this role can only be worked within the UK and not Overseas.
Disability Confident: As a member of the Disability Confident Scheme, MMO guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply.
DE&I Commitment: MMO guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.
Armed Forces Covenant: MMO guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.
In applying for this role, you acknowledge the following: 'this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.'
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager in Newcastle upon Tyne
✨Get Involved in Tech Meetups
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✨Apply Directly through Our Website
When you spot an opening at Resourcing Group that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Service Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Resourcing Group, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Resourcing Group can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Resourcing Group will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Resourcing Group
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Resourcing Group. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Resourcing Group.
