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- Tasks: Lead and develop a dynamic claims team while managing end-to-end claims processes.
- Company: Join a successful client near Cosham with a focus on customer service.
- Benefits: Competitive salary, 24 days holiday, pension scheme, and wellness programs.
- Other info: Work in state-of-the-art offices with excellent career development opportunities.
- Why this job: Make a real impact by driving performance and enhancing customer outcomes.
- Qualifications: Experience in claims management and proven leadership skills required.
The predicted salary is between 38000 - 40000 £ per year.
Our highly successful client near Cosham is recruiting for a Claims Manager to join them on a permanent basis. In this diverse and fast-paced role you will take full ownership of the end-to-end management of the claims function, leading the team, driving operational performance, and ensuring the delivery of a high-quality, customer-focused claims service.
Whilst claims experience would be beneficial, the key for this role is a candidate who can support, develop and grow a team; set and monitor KPIs, and drive performance through coaching and development.
What you'll be doing:
- Manage the overall performance of the claims function, including people, processes, and systems.
- Lead, coach, and develop the claims team to ensure high standards of service.
- Own and refine claims strategies, policies, and procedures.
- Act as a senior escalation point for complex or high-value claims.
- Collaborate with senior leadership, underwriting, customer service, and external partners.
- Monitor and report on key claims metrics, trends, and risk indicators.
- Champion continuous improvement, identifying opportunities to enhance efficiency, automation, and customer outcomes.
- Ensure all claims are handled in accordance with Company procedures, policy terms and regulatory standards.
- Lead internal claims audits and support external regulatory or partner audits.
- Manage and resolve customer complaints in a timely and professional manner.
Skills Required:
- Significant experience in claims management, ideally within the automotive or insurance sectors.
- Proven leadership capability, with experience managing and developing teams.
- Strong understanding of claims workflows, compliance requirements, and industry best practices.
- Excellent analytical and decision-making skills, with a commercial mindset.
- Confident communicator and influencer, comfortable working cross-functionally and at senior levels.
- Organised, results-driven, and adaptable, with a proactive approach to change and innovation.
Salary & Benefits:
- Salary will be £38,000 - £40,000 depending on experience.
- 24 days holiday per year (increasing with service).
- Birthday day off.
- Company pension scheme.
- Excellent Health & Wellbeing programs for all employees.
- Training, Career & Personal Development.
- State of the Art Offices.
- Employee Assistance Program.
- Perk Box with access to lots of discounts and perks.
This role will be based at our client's state of the art offices 5 days per week.
Claims Manager in Humber employer: Resourcing Group
Contact Detail:
Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Manager in Humber
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and automotive sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common claims management scenarios. Think about how you would handle complex claims or lead a team through challenges. This will show you're ready to take charge!
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've developed teams in the past and driven performance. Use specific examples to highlight your coaching and mentoring abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Claims Manager in Humber
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Manager role. Highlight your experience in claims management and any leadership roles you've held. We want to see how you can support and develop a team, so don’t forget to mention relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Talk about your passion for claims management and how you can drive performance through coaching and development. We love a good story!
Showcase Your Skills: In your application, make sure to showcase your analytical and decision-making skills. Mention specific examples where you've improved processes or led a team to success. We’re looking for someone who can champion continuous improvement!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Resourcing Group
✨Know Your Claims Inside Out
Make sure you brush up on your claims management knowledge, especially if you have experience in the automotive or insurance sectors. Understand the key processes, compliance requirements, and best practices so you can confidently discuss how you would manage the claims function.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams in the past. Think about specific situations where you coached team members to improve performance or resolved conflicts. This will demonstrate your capability to lead the claims team effectively.
✨Be Ready to Discuss KPIs
Since monitoring and reporting on key claims metrics is crucial for this role, come prepared with insights on how you've set and achieved KPIs in previous positions. Be ready to share your approach to driving performance through data analysis and continuous improvement.
✨Communicate Like a Pro
As a Claims Manager, you'll need to collaborate with various stakeholders. Practice articulating your thoughts clearly and confidently, especially when discussing complex claims or customer complaints. Show that you're comfortable influencing at senior levels and can handle challenging conversations with ease.