At a Glance
- Tasks: Troubleshoot technical issues and provide support to clients and electricians.
- Company: Established company with a focus on electrical products and customer service.
- Benefits: Salary between £35,000 - £40,000, 20 days holiday, pension, and private healthcare.
- Other info: Opportunities for growth and development in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in technical support.
- Qualifications: Experience in technical support and a background in electrical products is ideal.
The predicted salary is between 35000 - 40000 £ per year.
Technical Support Engineer required to join our established team in what will be an office-based role, with potential, very occasional on-site visits. Salary will be between £35,000 - £40,000 depending on experience.
Duties:
- Troubleshoot end user technical product issues
- Support both business clients, electricians, installers as well as the general public
- Work with a ticketing system, handling both inbound and outbound support calls and emails
- Remote monitoring to try to find a solution over the telephone
- Diary management organising weekly site visits to customers' homes and commercial sites
- Route planning
- Remotely diagnose product issues
- Provide external and internal technical product training
- Assist the Head of Technical with development, writing up and implementing of ISO procedures for the department
- Assist with technical documentation - development, classification, vetting, version management, etc.
Benefits:
- £35,000 - £40,000
- 20 days holiday plus bank holidays
- Pension
- Private healthcare
Experience:
- Previous experience in a technical support role
- An electrical background is ideal and having any metering experience would be a huge plus
- Strong technical background and can learn products quickly
- Experience or knowledge with electrical circuits, control panels, batteries; DC or AC coupled, inverters, metering, renewables electrical products is highly desirable
- Confident customer service skills are essential, as customer liaison will be an essential part of the role
Please bear in mind that you may not hear from us straight away. Due to the high level of applications we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Electrical Helpdesk Engineer in Hockley employer: Resourcing Group
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StudySmarter Expert Advice🤫
We think this is how you could land Electrical Helpdesk Engineer in Hockley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Resourcing Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Resourcing Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Electrical Helpdesk Engineer in Hockley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Resourcing Group:Your cover letter is your chance to shine! Tell us why you want to work at Resourcing Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Resourcing Group!
How to prepare for a job interview at Resourcing Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
