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For Companies At a Glance
- Tasks: Lead a dynamic Housekeeping team, ensuring top-notch cleanliness and guest satisfaction.
- Company: Join a vibrant club and fitness centre with a focus on exceptional service.
- Benefits: Enjoy 28 days holiday, pension scheme, free gym access, and staff discounts.
- Why this job: Make a real impact by creating a welcoming environment for members and guests.
- Qualifications: Experience in hospitality housekeeping and strong leadership skills are essential.
- Other info: Opportunity for career growth and staff accommodation available.
The predicted salary is between 24400 - 33400 £ per year.
Full-time | 40 hours per week (Shift work including mornings, evenings, weekends & Bank Holidays. Duty Manager shifts on a rotational basis)
Salary: £29,413 per annum (Possibility of live in accommodation for right candidate)
About the Role
Our client is seeking an experienced and motivated Housekeeping Supervisor to lead the Housekeeping operation across a club and Fitness Centre. This is a hands-on leadership role where you will inspire your team, uphold exceptional standards of cleanliness, and help deliver an outstanding experience for our Members and Guests. You will supervise and support a team of Housekeeping Assistants, organising daily operations, managing rotas, and ensuring all areas of the Club are maintained to the highest standard. Alongside day-to-day supervision, you will play a key role in training, development, and performance management, helping your team to grow and succeed.
Your role:
- Deliver an exceptional experience for Members and Guests, promoting loyalty and repeat visits
- Supervise and manage the day-to-day Housekeeping operation with a strong focus on cleanliness, efficiency, and cost control
- Organise daily workloads, staff rotas, and departmental administration
- Conduct regular inspections of all Club areas, including the Fitness Centre, Clubhouse, Pavilion, bedrooms, offices, and public areas
- Work collaboratively with all departments to support a smooth operation and promote a strong One Team ethos
- Ensure all cleaning equipment is fit for purpose, well maintained, and used safely
- Train, coach, and develop Housekeeping Assistants, including on-the-job and new starter training
- Carry out probation reviews, one-to-ones, and performance reviews, recognising and rewarding excellent performance
- Maintain and implement Standard Operating Procedures (SOPs) and ensure training standards are met
- Resolve Member feedback and complaints positively and professionally, escalating where necessary
- Ensure compliance with Health & Safety, hygiene, and fire regulations, maintaining a safe environment for all
- Attend weekly Operations meetings and regular meetings with the Housekeeping Manager
- Cover Duty Manager shifts on a rotational basis
- Accurately report and log incidents or accidents using Alert65
- Undertake any additional duties as requested by the Management Team
About You
Essential:
- Experience in a Housekeeping environment within hospitality, a private Members Club, or similar
- Passion for delivering exceptional customer service and maintaining high standards
- Strong people management skills with the ability to lead by example
- Excellent interpersonal and communication skills (written and verbal)
- Highly organised with strong time management and prioritisation skills
- Proactive problem-solver with the confidence to handle issues effectively
- Competent user of Microsoft Office or similar systems
Desirable:
- Experience using room booking or management systems (e.g. Roommaster)
- Previous line management experience, including rotas, reviews, and one-to-ones
- Experience in a supervisory or management role
Benefits
In addition to a competitive salary and benefits package, you'll enjoy:
- 28 days holiday per year (pro rata)
- Pension scheme with automatic enrolment
- Life assurance scheme
- Hospitality Rewards - discounts across retail, leisure, dining & online
- Free gym and swim access at the Fitness Centre
- Employee Assistance Programme (EAP) and wellbeing support
- Meals and hot drinks while on duty
- Complimentary onsite parking
- Friends and family tickets for Henley Royal Regatta
- Staff socials and events
- Membership to the Institute of Hospitality (after successful probation)
- Staff accommodation available on request
Housekeeping Supervisor in Henley on Thames employer: Resourcing Group
Contact Detail:
Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Supervisor in Henley on Thames
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with members and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your responses to common interview questions, especially those related to leadership and teamwork. We all know that being a Housekeeping Supervisor means leading by example, so be ready to share specific examples of how you've inspired your team in the past.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look professional and polished, as this reflects your commitment to maintaining high standards in your work.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace Housekeeping Supervisor in Henley on Thames
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housekeeping Supervisor role. Highlight your experience in hospitality and any leadership roles you've had. We want to see how you can inspire a team and maintain high standards!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your ability to manage a team effectively. Let us know why you're the perfect fit for our club and fitness centre.
Show Off Your Skills: Don’t forget to mention your organisational skills and experience with rotas and performance management. We love proactive problem-solvers, so share examples of how you've handled challenges in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Resourcing Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Housekeeping Supervisor. Familiarise yourself with the key tasks mentioned in the job description, like managing staff rotas and conducting inspections. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Housekeeping Supervisor, you'll need to inspire and lead your team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to train and develop others, as this is crucial for the role.
✨Emphasise Customer Service Excellence
This role is all about delivering an exceptional experience for Members and Guests. Be ready to discuss how you've gone above and beyond in previous roles to ensure customer satisfaction. Share specific instances where you turned negative feedback into positive outcomes.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the club's culture, team dynamics, and expectations for the Housekeeping Supervisor role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
