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- Tasks: Support the General Manager in driving performance and delivering outstanding customer experiences.
- Company: Join a stable, growing self-storage company with a focus on team success.
- Benefits: Competitive salary plus bonuses, ongoing training, and clear career progression.
- Other info: Great opportunity for career advancement into General Manager roles.
- Why this job: Be hands-on in a dynamic role that impacts customer satisfaction and business growth.
- Qualifications: Experience in a supervisory role and excellent customer service skills required.
The predicted salary is between 28980 - 30980 £ per year.
We're looking for a proactive and commercially minded Assistant General Manager to help drive performance, maximise occupancy, and deliver an outstanding customer experience.
As Assistant General Manager, you'll support the running of a busy self-storage site—playing a key role in driving unit sales, maintaining high facility standards, and leading a small team. This is a hands-on, customer-facing position where you'll be managing enquiries, converting leads into rentals, and ensuring the site operates efficiently, securely, and in line with brand standards.
- Support the General Manager in leading and developing a small, high-performing team
- Lead by example on the front line, setting standards for sales and service
- Step up to manage the site in the General Manager's absence
- Drive unit rentals by converting enquiries into move-ins
- Monitor performance against KPIs and targets
Customer Experience
- Deliver a friendly, professional service to all customers—face-to-face, phone, and email
- Support customers through their storage journey, from enquiry to move-out
- Ensure units, reception, and external areas are clean, secure, and well-presented
- Manage move-ins, move-outs, and account management
- Carry out regular checks of the facility and report any issues promptly
- Identify opportunities to improve sales performance and operational efficiency
- Support local marketing initiatives and community engagement
Experience
- Experience in a supervisory or management role (retail, hospitality, or storage ideal)
- Excellent customer service and communication skills
- Commercial awareness and a proactive attitude
£28,980 basic salary + performance bonus
Clear progression into General Manager opportunities
Ongoing training and development
Stable, growing industry with long-term career potential
Locations
Assistant to the General Manager in Hampshire, Portsmouth employer: Resourcing Group
Contact Detail:
Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant to the General Manager in Hampshire, Portsmouth
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills and experience make you the perfect fit for the Assistant General Manager role. Keep it concise but impactful—think of it as your personal sales pitch!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—definitely a win-win!
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds—plus, it’s just good manners!
We think you need these skills to ace Assistant to the General Manager in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Assistant General Manager role. Highlight any supervisory or management experience you have, especially in retail or hospitality, as this will catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your proactive attitude and commercial awareness. Tell us why you're excited about the role and how you can contribute to driving performance and enhancing customer experience.
Showcase Your Customer Service Skills: Since this role is all about delivering outstanding customer service, make sure to include examples of how you've provided excellent service in previous roles. We love to see candidates who can connect with customers and create a positive experience!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Resourcing Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant General Manager. Familiarise yourself with the key tasks like driving unit sales and maintaining high facility standards. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is heavily customer-facing, be prepared to share examples of how you've delivered outstanding customer service in the past. Think about specific situations where you turned a negative experience into a positive one, as this will highlight your proactive attitude and problem-solving skills.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific situations, such as managing a team or dealing with a difficult customer. Practise your responses to these scenarios, focusing on your leadership style and how you would ensure the site operates efficiently and securely.
✨Demonstrate Your Commercial Awareness
Be ready to discuss how you can drive performance and maximise occupancy. Research the company’s current market position and think of ideas to improve sales performance or operational efficiency. Showing that you have a commercial mindset will set you apart from other candidates.