At a Glance
- Tasks: Lead Academy operations, ensuring smooth service delivery and data analysis.
- Company: Join Toyota GB, a top-rated employer in the automotive industry.
- Benefits: Competitive salary, 24 days holiday, and a collaborative work environment.
- Other info: Opportunity for career growth in a supportive and innovative company.
- Why this job: Make a real impact in a dynamic team while driving continuous improvement.
- Qualifications: Experience in line management, data analysis, and excellent communication skills.
The predicted salary is between 50000 - 50000 € per year.
An exciting opportunity has been created at Toyota GB, who are seeking to recruit an Academy Operations Team Leader through their partner, AGA Performance.
The Company
AGA Performance is an ISO accredited Training and Learning and Development Consultancy, providing high-quality, unique and distinctive products and services to the automotive industry, and works closely with Toyota. Toyota (GB) is the national sales and marketing arm for Toyota and Lexus in the UK and is proud to be one of the Sunday Times Top 100 Companies to Work For. They are responsible for sales, marketing, and customer relationships nationwide, consistently delivering dedication, innovation and quality within the world's leading automotive company.
The Role
You will be responsible for managing the Academy operations to ensure smooth running in line with the service level agreement. You will provide regular proactive monitoring, data analysis and reporting against KPIs. Your responsibilities include managing the Academy Support Team to ensure a customer-first service is provided to the network and all TGB stakeholders. Work closely with the training leader(s), Toyota Motors Europe (TME) and other stakeholders to ensure a seamless service delivery.
Key responsibilities
- Specific line management responsibilities (for example, quarterly reviews, annual reviews, performance management development, etc)
- Proactive data management not transactional, but linked to awareness of corporate / TME / Network goals and requirements to make value-add recommendations
- Proactively investigate and interpret data from both the Academy and other Business areas to make recommendations for future programme improvement, supporting change
- Proactive awareness of wider organisational priorities in TME, TGB and the Network, to ensure all activity (e.g. course scheduling, demand, licencing status) is completed in a timely and commercially sensitive way
- Create and maintain standard operating procedures (e.g. for trainer utilisation, licensing requirements, etc.) to ensure that core processes meet minimum required levels and that shortfalls or gaps are identified sufficiently in advance so that they can be addressed
- Seek out opportunities for Academy working practice and system (SABA) efficiencies, which will enable increased levels of automation and dashboard data to support the Network's ability to self-serve information
- Seek out opportunities to standardise and improve feedback gathering, analysis and reporting, ensuring that insights are actionable and reported on
- Maintain smooth operational performance of the Academy, ensuring TGB Management is kept updated on relevant developments
- Conduct data analysis and produce monthly progress reports, as per the reporting mechanisms provided, of progress against KPIs
- Undertake planning and scheduling of Toyota Academy Support Team activities, identifying key priorities and keeping track of team member workloads and capacity
- Role model customer-centric behaviours in communications with Toyota colleagues, Centre staff and Suppliers
- Seek out opportunities for operational efficiencies and improvements in the Academy's working practices and processes, to ensure they are streamlined and effective
- Escalate any issues as appropriate to ensure delivery of Academy SLAs in line with contractual arrangements
- Act as the first point of contact for all day-to-day Academy team queries
Operations:
- Actively engage with the team to enable positive working practices/relationships and promote a collaborative relationship between Burnaston (Derbyshire) and Burgh Heath (Epsom) teams
- Attend stakeholder meetings as required by the TGB Senior Manager
- Proactively deal with any performance issues and take appropriate steps to ensure high standards of performance and a positive team culture are the norm
About you
You will need to have line management experience, creating a collaborative and inclusive working environment. You will have high personal standards of achievement, be curious, and have a collaborative approach, considering stakeholders across the organisation. You will be able to analyse and interpret data effectively, and have excellent communication skills, both written and verbal. You will be exceptionally well-organised and be agile and responsive to change. You will be confident with the ability to delegate. You will be able to develop relationships effortlessly and have fabulous customer service skills. You will be a great problem solver, with fabulous influencing skills, to be able to drive continuous improvement.
You will need
- A full driving licence
- The ability to travel to the TGB Training Academy in Derbyshire (possibly once a month)
- Eligibility to work in the UK
On Offer
Salary £50,000 per annum, 24 days holiday a year, plus
Academy Operations Team Leader in Guildford employer: Resourcing Group
At Toyota GB, we pride ourselves on being one of the Sunday Times Top 100 Companies to Work For, offering a dynamic and inclusive work culture that fosters employee growth and development. As an Academy Operations Team Leader, you will benefit from a supportive environment that values innovation and collaboration, alongside competitive benefits such as a salary of £50,000 per annum and 24 days of holiday each year. Join us in Derbyshire and be part of a team that is dedicated to delivering excellence in the automotive industry while enjoying unique opportunities for professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Academy Operations Team Leader in Guildford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Toyota GB or AGA Performance on LinkedIn. A friendly chat can give us insider info and might just lead to a referral.
✨Tip Number 2
Prepare for the interview by researching Toyota's values and recent news. We want to show that we’re not just interested in the role, but also in the company’s mission and culture.
✨Tip Number 3
Practice common interview questions with a mate. We can even role-play scenarios related to managing teams and data analysis to nail those responses!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Academy Operations Team Leader in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Academy Operations Team Leader role. Highlight your line management experience and any relevant data analysis skills. We want to see how your background aligns with what Toyota GB is looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for the automotive industry and your customer-centric approach. Let us know why you’re excited about this opportunity at Toyota GB.
Showcase Your Data Skills:Since the role involves proactive data management, make sure to mention any experience you have with data analysis and reporting. We love seeing candidates who can interpret data and make actionable recommendations!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Resourcing Group
✨Know Your Stuff
Before the interview, dive deep into Toyota's values and the specifics of the Academy Operations Team Leader role. Understand their commitment to quality and customer service, and be ready to discuss how your experience aligns with their goals.
✨Data is Key
Since the role involves data analysis and reporting against KPIs, come prepared with examples of how you've successfully managed data in previous roles. Be ready to discuss how you can use data to drive improvements and support decision-making.
✨Show Your Leadership Skills
Highlight your line management experience and how you've fostered a collaborative environment. Prepare anecdotes that showcase your ability to motivate teams and handle performance issues effectively.
✨Ask Smart Questions
Prepare thoughtful questions about the Academy's operations and how they align with Toyota's broader objectives. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
