At a Glance
- Tasks: Plan and schedule essential field operations for a leading utilities organisation.
- Company: Join a top utilities company making a difference in Scotland.
- Benefits: Competitive daily rate, hybrid work, and a dynamic team environment.
- Other info: Fast-paced role with opportunities to learn and grow in the utilities sector.
- Why this job: Be the key player in ensuring efficient service delivery and customer satisfaction.
- Qualifications: Experience in planning or customer service, with strong communication skills.
The predicted salary is between 43200 - 50400 € per year.
Location: Glasgow (Hybrid)
Rate: £180-£215 per day (Inside IR35)
Duration: 12 months
Start: Immediately
Working pattern: Monday to Friday, 08:00 - 15:30
We're working with a leading utilities organisation supporting critical infrastructure across Scotland, currently looking to bring in a Planning Technician to join their Customer Response and Streetworks team. This is a fantastic opportunity to play a key role in coordinating essential field operations, ensuring work is delivered efficiently while maintaining a strong focus on customer experience.
The Role
As a Planning Technician, you'll be responsible for planning, scheduling, and managing a high volume of reactive and customer-driven work, including repairs and streetworks activity. You'll act as the central point of contact between field teams, customers, and key stakeholders, ensuring work is prioritised effectively, delivered in line with SLAs, and communicated clearly throughout. This is a fast-paced, operational environment where no two days are the same, and the ability to balance competing priorities is essential.
Responsibilities
- Plan and schedule reactive and planned works using core systems
- Manage and prioritise workloads in line with SLA targets and urgency
- Act as the main point of contact for field teams, supporting multiple stakeholders at once
- Coordinate work raised via the customer contact centre and ensure smooth delivery
- Maintain ongoing communication with customers and external stakeholders (e.g. local authorities)
- Ensure compliance with streetworks regulations (NRSWA) where required
- Develop an understanding of different task types and manage planning accordingly
Skills & Experience
- Strong experience in a planning, scheduling, or coordination role, or a customer service environment
- Confident communicator with the ability to manage high call volumes and stakeholder interaction
- Proven ability to prioritise work in a fast-paced, reactive setting
- Highly organised with strong attention to detail
- Comfortable working with multiple systems and adapting to new tools
Desirable:
- Experience with Salesforce or other scheduling / workflow systems
- Knowledge of MS Dynamics (CRM)
- Familiarity with streetworks / utilities environments
- Understanding of Aurora (Streetworks Register) or willingness to learn
The Person
You'll be personable, proactive, and thrive in a busy environment where priorities can change quickly. This role suits someone who enjoys being at the centre of operations, keeping things moving, solving problems, and delivering a high level of service to both internal teams and customers.
Planning Technician in Glasgow employer: Resourcing Group
Join a leading utilities organisation in Glasgow, where you will play a pivotal role as a Planning Technician within a dynamic and supportive work culture. With a strong emphasis on employee growth and development, this company offers a collaborative environment that values your contributions while ensuring a focus on customer experience. Enjoy the benefits of a hybrid working model, competitive daily rates, and the opportunity to make a meaningful impact on critical infrastructure across Scotland.
StudySmarter Expert Advice🤫
We think this is how you could land Planning Technician in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills as a Planning Technician can help them achieve their goals. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! As a Planning Technician, you'll be the go-to person for coordinating with teams and customers. Being able to articulate your thoughts clearly will set you apart during interviews.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and interests. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Planning Technician in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Planning Technician role. Highlight your experience in planning, scheduling, and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed workloads and communicated with stakeholders in the past.
Show Off Your Organisational Skills:In a fast-paced environment like ours, being organised is key. Use your application to demonstrate how you prioritise tasks and manage competing demands effectively. We love seeing those skills in action!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Resourcing Group
✨Know Your Stuff
Make sure you understand the key responsibilities of a Planning Technician. Brush up on planning, scheduling, and customer service skills, as well as any relevant regulations like NRSWA. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Communication Skills
As a Planning Technician, you'll be the go-to person for field teams and customers. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. This will demonstrate your ability to manage stakeholder interactions smoothly.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, being organised is crucial. Think of specific instances where you've successfully prioritised tasks or managed multiple projects at once. Highlighting your attention to detail will reassure them that you can handle the workload.
✨Familiarise Yourself with Relevant Tools
If you have experience with Salesforce, MS Dynamics, or Aurora, make sure to mention it. If not, show your willingness to learn new systems. Being tech-savvy and adaptable will give you an edge in this role, so express your enthusiasm for picking up new tools.
