At a Glance
- Tasks: Lead the onboarding process and ensure new customers have a smooth experience.
- Company: Fast-growing SaaS company making a real impact in its sector.
- Benefits: Salary up to £50,000, 33 days leave, premium Apple equipment, and bonuses.
- Other info: Join a supportive team where your ideas will directly influence the company's future.
- Why this job: Shape customer success and drive early product engagement in a dynamic environment.
- Qualifications: Experience in Customer Onboarding or Success within a B2B SaaS setting.
The predicted salary is between 50000 - 50000 £ per year.
Customer Onboarding Lead Edinburgh We are working with a high-growth Saa S company making a genuine impact in its sector.
Theyre now looking for a Customer Onboarding Lead, someone passionate about delivering exceptional onboarding experiences, driving early product success, and building the processes and teams that make it all scalable.
This is an exciting opportunity for someone who thrives in a fast-paced environment, loves turning new customers into confident product users, and wants to work where their ideas will directly shape the companys future.
Whats in it for you: Salary up to £50,000 + performance-based bonuses Edinburgh office based 33 days annual leave Premium Apple equipment Pension scheme Supportive, close-knit team environment The chance to work for a company where your contribution has a real, measurable impact The role: As Customer Onboarding Lead, youll take ownership of the entire post-sale journey, from initial setup and technical implementation through to user enablement and early adoption.
Youll not only manage day-to-day onboarding but also design, document, and optimise the systems, playbooks, and workflows that will scale this function as the business grows.
Key responsibilities: Lead the end-to-end onboarding process, ensuring every new customer has a smooth, timely, and successful go-live.
Develop tailored onboarding plans aligned to each clients goals and use cases.
Deliver engaging training sessions and provide hands-on support to ensure customers feel confident using the platform.
Build strong relationships with new accounts, acting as the go-to resource during onboarding.
Collaborate closely with Sales, Product, and Support to create a consistent and high-quality onboarding experience.
Monitor onboarding metrics and user data to proactively address risks and improve processes.
To be considered, you will have: Proven experience in Customer Onboarding, Customer Success, or Implementation within a B2B Saa S environment.
Strong relationship-building and communication skills.
Confidence in delivering product training and driving early engagement.
Experience with platforms like Hub Spot, Zendesk, Slack.
A proactive, solutions-focused approach with an eye for process improvement.
Comfort with using data to guide onboarding strategies and decisions.
If youre ready to take the lead on onboarding for a fast-growing Saa S company and help shape how new customers experience success, Id love to hear from you.
Please apply with your most up-to-date CV for consideration.
Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in the industry.
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